Community Affairs & Strategic Accounts Manager II
Liberty UtilitiesAbout the role
Algonquin Power & Utilities Corp. (AQN), parent company of Liberty, is a diversified international generation, transmission, and distribution utility. AQN is committed to providing safe, reliable, and cost-effective energy and water solutions through our portfolio of utility investments to over one million customer connections, largely in the United States and Canada.
At Algonquin, our vision is to be the most trusted utility service provider in North America – a premium regulated utility, known for our customer focus, commitment to sustainability, and strong community partnerships. Our employees are at the heart of that vision. We believe that when people are empowered to learn, grow, and contribute their ideas, we can achieve remarkable results together.
We are building a culture that values integrity, inclusivity, and innovation. By joining Algonquin, you’ll be part of a team that is shaping the future of energy and water, while creating long-term value for our customers, communities, employees, and shareholders.
Purpose
The Manager, Strategic Growth & Community Affairs leads the company’s engagement with strategic and high-value accounts, including major commercial, industrial, municipal customers and local elected officials. This role is responsible for driving growth, retention, and partnership strategies that strengthen customer loyalty, attract new investment, and enhance the company’s reputation in the communities it serves. By bridging strategic account management, economic development, and community relations, the Manager ensures that customer and community priorities are aligned with company objectives for reliable, sustainable, and inclusive growth.
Accountabilities
- Lead the management of the company’s largest and most complex commercial, industrial, and municipal accounts within the gas commodity
- Build trusted, executive-level relationships and ensure delivery of strategic, value-added service.
- Oversee account planning, performance tracking, and contract compliance.
- Manage escalations for high-impact service issues and ensure timely resolution.
- Develop customer-specific strategies to support retention, expansion, and satisfaction goals.
- Partner with state and regional economic development agencies to identify and secure new investment in the service territory.
- Develop and negotiate strategic service proposals for new or expanding large accounts.
- Lead the management of the company’s largest and most strategic customer accounts, building trusted relationships, identifying growth opportunities, and ensuring exceptional customer service and retention
- Represent the company at business councils, trade shows, and development boards.
- Serve as the company’s public-facing representative to municipal leaders, community organizations, and advocacy groups.
- Build and maintain relationships with local elected officials within their territory (mayors, town managers, city council).
- Lead community engagement strategies related to infrastructure, sustainability, and workforce development.
- Oversee community investment, sponsorship, and volunteerism programs that strengthen the company’s reputation.
- Coordinate responses to community inquiries related to service, construction, or regulatory changes.
Education and Experience
- Bachelor's degree or equivalent
- 7+ years of professional experience in business development, community relations, government affairs, or related field
- Utility or adjacent industry experience preferred
- Comfortable working in a fast-paced environment and juggling many priorities
Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team.
As the successful candidate
Our Mission
We provide safe, secure, reliable, cost-effective and sustainable energy and water solutions. Our mission is how we create value as an organization—it is what drives us every day to fulfill our purpose.
Our Vision
We better the lives of our customers and communities. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purpo
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s