Accounting Associate II - Unemployment Tax Associate
State of MaineAbout the role
Location: Augusta,Maine,United States
Department of Labor - Bureau of Unemployment/Tax Division
Job Class Code: 6504
Grade: 16/Administrative
Salary: $18.76-$27.03/Hour
Location: Augusta
Opening Date: May 12, 2025
Closing Date: May 27, 2025
Do you have a great eye for detail and a passion for customer service? The Maine Department of Labor, Bureau of Unemployment is seeking an Unemployment Tax Associate. We offer a flexible hybrid remote and in office work schedule.
Primary responsibilities include:
- Provide customer service to employers, resolving questions and issues concerning established Unemployment Tax policy, procedures, and e-services.
- Research and resolve suspended tax reports and payments.
- Adjust tax and wage reports when applicable.
- Reconcile out of balance tax and wage reports.
- Make liability determinations using established criteria and regulations
Skills or knowledge required:
- Integrity: Upholding ethical standards and confidentiality with sensitive financial information.
- Communication: Ability to assist employers over the phone, or in writing, with reporting and compliance requirements.
- Patience: Ability to assist potentially frustrated customers and providers with reporting, eligibility, and compliance requirements.
- Analytical Skills: Research, gather and analyze information to reach a conclusion.
- Detail Oriented: Ensure that work is accurate.
- Adaptability: Able to shift tasks as priorities change.
- Time Management: Able to manage cases are varying points.
- Organization skills: Able to track documents for follow up actions.
Minimum qualifications:
Entry-level to intermediate Training, education, and/or experience in office and administrative support functions demonstrating competency in conducting research, compiling data, providing customer assistance, and using independent judgement to make determinations on routine business matters. All positions in this classification assume the qualifications of: Accounting Associate I.
Contact information:
Questions about this position should be directed to Barbara Crosier 207-621-5157 Barbara.Crosier@maine.gov
Application Instructions:
Interested applicants need to apply online by selecting the "Apply for this opening" button along with uploading a cover letter, current resume, and copies of any transcripts or certifications you wish to have considered while evaluating your application. In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes month and year for any experience listed along with the duties and responsibilities associated with each particular time period. Any experience that was not full-time employment should be identified as such.
If you require a paper application, please download and print one here https://www.maine.gov/bhr/state-jobs/application-process or contact our office at 207-623-6700. Paper applications for this posting should be submitted along with cover letter and resume before the closing date to Security & Employment Service Center, 45 Commerce Drive, Augusta, ME 04330 or faxed to 207-287-2018. Be sure title of the job you are applying for is included. Applications cannot be accepted after the posting closing date.
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
- Work-Life Fit – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
- Health Insurance Coverage – The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find the
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