Technology Business Services Assistant

About this role:

Wells Fargo is seeking a Technology Business Services Assistant for the Payment Management Center (PMC) department as part of ATM Strategy & Vendor Solutions. Learn more about the career areas and business divisions at wellsfargojobs.com.

This role supports many internal and external customers, resolves issues, and monitors various virtual systems. Primary responsibilities are monitoring, performing manual tasks and escalating issues related ECLS, VMIC, NMIC, DE and EC applications ensuring all tasks are successfully completed All duties are extremely time sensitive. The PMC department has a medium sized team across multiple sites requiring constant clear communication and teamwork to be successful.

In this role, you will:

• Support the technology team in providing solutions to the internal partners and external customers for moderately complex technical concerns in their respective functional area
• Be responsible for recording inquiries, as well as repair and service requests
• Track service request status and follow up with the client to ensure client satisfaction
• Perform moderately complex operational and customer support tasks related to technological issues
• Receive direction from supervisor and escalate questions and issues to more experienced individuals
• Interact with immediate team and Technology Business Services functional area on information related to routine tasks and client inquiries
• Interact with internal and external customers regarding any technical issues in their processes and resolution provided

Required Qualifications:

• 2+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education

Desired Qualifications:

• 2+ years of check operations experience.
• 1+ years of experience escalating system related issues.
• Experience with Microsoft Office
• Experience with any of the following applications: Enterprise Cash Letter System [ECLS]; Virtual MICR Image Cash Letter [VMIC]; Non-MICR electronic Item Processing [NMIC]; Data Distributor [DE] and Exchange Checkimage (EC) applications
• Experience working well under pressure and meeting tight deadlines.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to interact with integrity and professionalism with individuals at all levels.
• Strong organizational, multitasking, and prioritizing skills.
• Strong analytical skills with high attention to detail and accuracy.
• Ability to exercise independent judgment to identify and resolve problems.

Job Expectations: 

• Training: 3-6 weeks
• Schedule: Monday – Friday, 10:00 pm MST/CST (12 am) – 6:30 am MST/CST (8:30 am); requires the flexibility to work additional hours to support business needs
• Overtime is based on business need and volume of the department, could be required
• Eligible for a 15% shift differential as outlined by the Wells Fargo salary guidelines based on the shift.
• Flexibility is needed to work additional hours before or after regular work schedule and occasional holidays.
• This position offers a hybrid
• This position is not eligible for Visa sponsorship

Location:

• 1801 Park View Dr Shoreview, MN
• 1305 W 23rd St Tempe, AZ
• (Selected candidate must reside within a commutable distance to this location and must be able to work on-site at the posted location )

This position qualifies for a 15% shift differential.

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$18.46 - $27.69

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo