Technology Training & Enablement Lead

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

Role:

Come join the Office of the CDIO team and be a part of the Digital Technology (DT) transformation. In this role, you’ll own the development and execution of the Learning and Development strategy for the DT organization.

Your first job will be to partner closely with the DT leadership team to define the learning and enablement roadmap for DT. To build a successful roadmap, you will need to bring your thought leadership, partner with key stakeholders to identify business requirements, understand existing challenges and capabilities, and scope out a detailed approach for implementation. Once the roadmap is in place, you will lead L&D program execution, partnering with internal SMEs, our DT Leadership Team, Talent Development, vendors, and contractors to create the right learning strategy for Digital Technology.

What you get to do in this role:

Create:

• Create the global strategy and foundation for Learning and Development across Digital Technology.
• Build a deep understanding of DT - strategies, goals, challenges, and capability gaps and provide solutions to address the needs across early in career, mid-career, and leadership levels.
• Develop strategic partnerships with leaders to create, deliver, and evolve a training strategy and accompanying roadmap that enables our managers and individual contributors across all DT roles – including software engineers, program managers, and product management teams - to continue to fuel our growth.
• Implement DT-wide programming for 1,800+ global employees, working closely with other members of the Office of the CDIO, Leadership in DT, DT People Team, ServiceNow Talent Acquisition and Development team, and SMEs across the organization.

Collaborate:

• Work proactively and collaboratively with stakeholder leadership to assess and identify needed learning interventions and success factors.
• Provide thought leadership by staying abreast of new L&D trends to meet stakeholder needs and identify new offerings and methods.
• Build a small team and source and identify the right vendors to design, develop, deliver, and maintain high-quality learning that enables employees to execute on pace with the business.

Deliver & Measure:

• Build specific training programs to support the overall vision and roadmap (i.e. onboarding, technical learning, engagement, performance, early in career, and skill development