Sr. Technical Product Mgr I

*Role is hybrid on-site at our Plano, TX location*

Key Responsibilities

Product Strategy & Roadmap
•    Own product vision and roadmap for internal developer platforms (CI/CD, infrastructure, observability, automation tools)
•    Drive platform adoption across engineering teams through customer-obsessed product thinking and evidence-based prioritization
•    Define product principles and success metrics measuring customer satisfaction, operational efficiency, and business impact
•    Manage monthly prioritization process across ~20 stakeholder groups using systematic intake, capacity planning, and transparent communication

Customer-Centric Product Development
•    Act as voice of the customer for internal engineering teams through user research, feedback gathering, and requirement translation
•    Establish feedback loops via office hours, customer advisory boards, quarterly business reviews, and continuous engagement
•    Manage product backlog translating customer requirements into prioritized epics and user stories with clear acceptance criteria
•    Communicate product decisions transparently to stakeholders, explaining prioritization rationale and managing expectations

Self-Service & Automation Products
•    Lead automation strategy to reduce manual support requests through self-service capabilities and intelligent tools
•    Design user experiences enabling engineers to provision infrastructure, deploy applications, and troubleshoot issues independently
•    Identify automation opportunities through pattern analysis of support requests and high-volume manual work
•    Measure automation impact through support ticket reduction, time-to-resolution improvements, and user satisfaction scores

Developer Experience & Productivity
•    Optimize developer experience by reducing friction in infrastructure provisioning, application deployment, and daily workflows
•    Establish productivity metrics including deployment frequency, lead time to production, and developer satisfaction (NPS)
•    Drive tooling consolidation by standardizing on fewer, better-integrated platform products
•    Partner with engineers to understand pain points and translate them into product improvements
Cross-Functional Collaboration
•    Partner with engineering managers (SRE, DevOps, Solutions Architecture) to balance product vision with technical execution
•    Work with engineering teams to ensure platform products meet reliability standards with comprehensive monitoring
•    Collaborate with stakeholder groups including Payment, Order, Data, and 15+ other product teams
•    Balance external stakeholder requests (60-70% capacity) with internal platform modernization initiatives (30-40% capacity)

Strategic Execution & Business Impact
•    Track product health through adoption metrics, user satisfaction, operational efficiency improvements, and business outcomes
•    Demonstrate business value connecting platform investments to measurable improvements in productivity and cost optimization
•    Present quarterly product strategy to Director and VP-level stakeholders with roadmap updates and business impact reports
•    Lead monthly capacity planning allocating ~450 hours/month across committed initiatives using evidence-based frameworks 

Required Experience
•    5-8 years in product management or technical product ownership with demonstrated product thinking and execution
•    3+ years managing technical products (B2B SaaS, developer tools, infrastructure products, or enterprise software)
•    Experience with product metrics, user research, roadmapping, and backlog management
•    Bachelor’s degree in any field (technical degree preferred but not required)
Core Product Management Skills (Required)
•    Product strategy and roadmapping - Developing multi-quarter product visions with clear themes, milestones, and success metrics
•    Backlog management - Using prioritization frameworks (RICE, Value vs. Effort) to manage competing stakeholder needs
•    User research and discovery - Conducting interviews, surveys, usage analysis, and feedback synthesis to understand customer needs
•    Product metrics and analytics - Defining KPIs, tracking adoption, analyzing user behavior, and measuring product success
•    Agile product ownership - Writing user stories, defining acceptance criteria, and working collaboratively with engineering teams
•    Stakeholder management - Working with cross-functional teams and managing executive communication
Technical Product Experience (Required)
•    Experience managing technical products serving technical audiences (engineers, developers, IT teams, or technical operations)
•    Ability to understand technical concepts and translate them into user-friendly pr