Sr. Account Manager (SaaS - Career Development Platform, Public Sector)

Interplay Learning, the leader in immersive learning for the skilled trades, now includes Industrial Training International (ITI), the global leader in specialized industrial learning solutions.

Leveraging instructor-led training, online simulations, AI, and VR, Interplay helps organizations and educational institutions upskill faster, reduce risk, and increase operational readiness. With nearly 600,000 people trained, Interplay is shaping the future of workforce development, building better careers and better lives. Visit www.interplaylearning.com to learn more.

Awards & Recognition: 

• 2024 Facilitiesnet Readers' Choice Award Winners for Software
• Forbes 2024, America's Best Startup Employers
• 2024 Fast Company Most Innovative Companies
• 2024 AHR Expo Innovation Awards Winners for Software
• Built-In, Best Midsize Places to Work In Austin 2023 & 2024

Position: Sr. Account Manager, Public Sector

Customer Success, Account Management 

As a Senior Account Manager (SAM) on the Customer Success team, you play a crucial role in ensuring the ongoing success of Interplay’s Public Sector customers. After the implementation and onboarding process, you’ll support these customers in a variety of ways, including platform utilization, product updates, renewals, and expansions.

It is the intention for this role to have a focus on Workforce Development customers like State or city workforce agencies, Department of Labor (DOL) grants, job training programs, other state workforce reskilling initiatives. The Public Sector at Interplay also includes traditional EdTech (K-12, Higher Education and vocational schools) and non-profit organizations that offer job skills training. 

This role is ideal for someone with 5+ years experience in Customer Success managing similar customers to those referenced aboce. You’ll be someone who thrives in dynamic environments, enjoys tackling creative challenges both independently and as part of a team, and is eager to make an impact at a rapidly growing SaaS startup.

Why this position:

• Meaningful, impactful work
• Mission-driven company
• Career development in a dynamic, high growth environment
• Passionate, collaborative team 
• Innovative product - EdTech, VR, AI

What you’ll do: 

• Own a public sector book of business spanning various skilled trades industries including HVAC, Plumbing, Electrical, Facilities Maintenance, and Multi-Family
• Manage and foster relationships, product adoption and growth with POCs including Training and L&D leaders, Heads of Maintenance, and Senior Leadership  
• Drive customer retention, renewals, and expansion opportunities into existing accounts with strong forecast and funnel management process
• Conduct outreach and data driven check-ins with current public sector customers to support product adoption and cultivate expansion opportunities, case studies, and thought leadership
• Design strategies for customer product utilization and drive customer value, including learning plan recommendations, product feature utilization recommendations, and reporting recommendations
• Analyze customer data to provide customer recommendations through check-ins and business reviews
• Provide product training and problem-solving assistance to customers
• Become an expert at connecting customer needs to Interplay capabilities
• Learn about the skill trade field and the rapidly evolving training needs
• Supports and is comfortable leading Customer Success team improvement and gr