Sr. Manager, Customer Programs

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

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Job Overview

Sr. Manager, Customer Programs

At TE, you will unleash your potential working with talented people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

 

Job Overview

Join this exciting and fast paced role in the Digital Data Networks organization building high speed connectivity solutions for the large-scale AI/Cloud hyperscalers and data centers. The Customer Program Manager (CPM) is a senior and a pivotal role that has high visibility with the customer, and internally with senior executive team, engineering, product management, project teams, Sales, FAE, specifically focused on winning critical programs.

 

A successful CPM is someone who possesses the following competencies:

• Success mindset: Focused on outcomes, driving strategies and tactics to address gaps, remove blockers and win
• Structured thinking: Ability to navigate through ambiguity, noise and build a structure around rapid execution
• Influencer: Drives thought leadership and influences the organization to anticipate, respond and execute
• Crisp and Clear Communication: Breakdown complex information and distills communication for different levels of the organization to drive actionable outcomes
• Storyteller: Ability to read the terrain and provide reliable contextual information for quick organizational alignment
• Technical and Business Acumen: Ability to articulate value proposition, product positioning, customer architecture, high-level designs , and financials 
• High interpersonal skills: Builds trusted relationships internally and externally
• Big picture view: Can anticipate and articulate complex market shifts to align with TE strategies
• Cheerleader: Motivates and activates the right people at the right time
• Versatile: Ability to multi-task between strategic thinking and tactical initiatives as needed

Short Description

Main Responsibilities:
1.    Customer Advocacy
-    Frequent engagement with assigned customer(s) and translate their voice into the organization
-    Liaison between customer and internal functions (engineering, product management, operations, etc.) 
-    High-level strategy collaboration with the customer 
-    Track customer schedules, TE schedules, roadmaps, and critical deliverables

 

2.    Commercial Team Alignment
-    Coordinate with Sales and Product Management for developing key customer growth strategies and deliverables to customers (messaging, pricing, schedules, capacity plans, production ramps), etc.
-    Monitor customer pulse and prioritize what are must-haves to win customer design-ins
-    Monitor commercial impact of TE decisions and/or customer pivots
-    Build a relationship with key contacts within the customer’s organization

 

3.    Internal Messaging and Alignment
-    Drive regular program updates and actionable outcomes with the senior executive team
-    Align multiple internal teams towards customer strategy and direction changes
-    Back-channel communication internally and externally to facilitate alignment and quick decision making
-    Manage and monitor escalations from customers and drive communications internally and externally

 

4.    Tactical Initiatives
-    Tackle gaps and roadblocks across the organization as needed
-    Drive the pace and sense of urgency within the organization to ensure customer expectations are met
-    Bridge customer requests with internal functions for speedy resolution
-    Pull in the right people at the right time 

What your background should look like:

Bachelor’s degree required, MBA preferred

Background includes experience in: 
-    Product Management
-    Technical Program Management
-    Engineering or an equivalent technical role
-    Sales or customer facing role

 

15-20+ years of experience that covers:
-    Elevated customer-facing roles
-    Driving complex large-scale technical programs
-    Manufacturing knowledge
-    Senior leadership communication internally/externally and awesome presentation skills
-    Big Plus: Connector, Cable or adjacent industry
-    Big Plus: Familiarity/experience with AI/Cloud hyperscalers, data centers, compute, networking, storage applications

Competencies

Managing and Measuring WorkMotivating OthersBuilding