Director / Sr. Manager, Strategy - Hyrbid

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be! 

About this job

The Director, Strategy will play a critical role within CarMax’s business by leading a team of analysts responsible for driving the business strategies and analytics in our business, supporting customers across our business.  This role will develop action plans to drive performance improvements in partnership with Operations, Product, Data & Technology teams. Additionally, this role will also be responsible for developing forward-looking strategies that position CarMax’s business for long-term success.

What you will do – Essential Responsibilities

• Define key performance indicators (KPI’s), measure performance, and provide develop action plans to improve areas of underperformance in partnership with Operations & Product teams

  • Oversee a team of analysts developing and/or maintaining a suite of analytical tools to monitor performance and drive continuous improvement

  • Share current performance with Sr. Leadership, develop action plans to address areas of underperformance and measure impact of action plans

  • Ensure business decisions are in sync with our broader Corporate Strategy

• Play a key role in developing our business strategy by balancing customer experience & revenue generation with cost efficiencies.

  • This role will be on the leadership team working to generate $100M+ of value in Experiences & Efficiencies in our corporate initiatives

  • Play a key role in strategic projects ensuring business strategies are in sync and align to CarMax’s overall vision

  • Seek insight from Sr. Leadership, to understand obstacles to success, and provide data driven recommendations and solutions to resolve

  • Provide Strategic guidance to Sr. Leadership, including Operations leaders, Product Leadership, Innovation leaders and COO

  • Lead analyst team in creation of initial business cases around key initiatives to inform prioritization decisions based on size of opportunity, ease of implementation, and strategic fit

  • Support the implementation of change initiatives by consulting on key strategic decisions or leading analytical work tracks

  • Lead the analytical evaluation of impact from various change efforts in the test, pilot, or rollout phases

• Supervise a team of 8-10 strategy analysts to help develop various business performance reports, test plans and innovation strategies

Qualifications and Requirements

• Bachelor’s degree in quantitative disciplines like engineering, business, Economics etc.

• About 8-10 years of progressive experience in leading and managing teams of strategy/business analysts

• A leader who brings to the table a combination of leadership skills, strategic thinking skills, influencing skills, people skills and analytical skills

• Ability and experience to supervise and coach a team of 8 to 10 strategy analysts and managers

• A dynamic people leader who can partner with other teams to develop a vision and follow through on this vision

Work Location and Arrangement: This role will be based out of the Richmond, VA Office and has a Hybrid work arrangement.

Work Authorization:  Applicants must be currently authorized to work in the United States on a full-time basis.  Sponsorship will not be considered for this specific role.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe,