Lead Director Network Platform Solutions

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

We are recruiting to fill a critical leadership position on the Network Platform Solutions team.  The role will serve as the general manager for a new Provider Relationship Management Platform, responsible for a team dedicated to delivering and operating the new platform.  The leader will work closely with business and technology stakeholders to prioritize business needs, develop a strategic roadmap, and implement solutions that deliver value and position the organization for success.  This role will be required to draw on continuous improvement methodologies to ensure delivery of scalable solutions that drive material impact to our operations.

Key Responsibilities:

• Provide strategic leadership by serving as the business owner of our Provider Relationship Management assets owning the platform strategy and developing and executing a multi‑year platform roadmap aligned to business priorities, customer needs, and enterprise strategy
• Set and communicate investment priorities, facilitate business case development, and guide funding decisions
• Champion delivery of measurable business outcomes, tying product work directly to growth, cost, quality, and provider experience objectives
• Develop and ensure operational and service excellence and adherence to SLAs and Key Performance Indicators, mange ad-hoc requests, and ensure compliance with regulatory requirements
• Lead and mentor a high performing team fostering a culture of accountability, continuous learning, and collaboration
• Promote a product mindset through continuous improvement methodologies to implement new platform capabilities, improve operational efficiency, and ensure project delivery rigor
• Provide cross functional leadership by working with IT, business customers, and other stakeholders to implement operational processes and performance tracking to ensure consistent delivery that is both on time and on budget
• Plan and execute change management activities to drive adoption and ensure smooth transitions for end users during enhancements, new features, and process changes

Skills:

• Strong strategic thinking with the ability to develop and execute roadmaps against business priorities using strategic planning and management methodologies such as OKRs.
• Strong leadership, executive communication, and stakeholder management skills
• Ability to balance competing priorities.
• Strong problem‑solving and decision‑making abilities across ambiguous and dynamic environments

Required Experience:

• Minimum 10 years of experience in platform management and or technology strategy leadership roles
• Proven success managing large scale cross functional technology platforms or products, preferably in the healthcare space.
• Experience leading teams using continuous improvement methodologies.
• Experience working in agile and hybrid environments.

Preferred:

• Experience implementing and/or working on Customer Relationship Management platforms or other similar platforms
• Experience with account management principles

Education:

Bachelor's degree preferred/specialized training/relevant professional qualification

Pay Range

The typical pay range for this role is:

$100,000.00 - $231,540.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagu