Team Name:

Customer Service

Job Title:

Associate Knowledge Management Specialist | Remote

Requisition ID:

R026066

Job Description:

The Associate Knowledge Management Specialist will serve as a contributor, curator and publisher for internal and external information resources including (but not limited to) communications, articles that support games on the Battle.net platform and CS policies, game content, and process guides. In addition, the specialist will resolve CS information requests. As a key member of customer support, the specialist is expected to maintain and preserve Blizzard’s culture of excellence and commitment to quality in every aspect of their work.

Responsibilities

• Coordinate subject matter expertise to develop content needs and outlines
• Act as a curator for the internal and external knowledge base
• Assist with the writing of internal and external communications, articles, game documentation, policies, and process guides
• Provide editorial support for other information resources as requested
• Adhere to associated style guides and reinforce compliance of other contributors
• Factor in reporting needs and capabilities for information projects
• Act as a point of contact for front line staff and CS support teams for information related issues
• Assist with development and communication of documentation for product releases and updates
• Other duties, as assigned

Requirements

• Strong written and verbal English skills
• Experience with business writing and communications
• Highly detail oriented with a critical eye for editing format, grammar, and tone
• Commitment to global teamwork and relationship building
• History of excellence in quality
• Demonstrated proficiency in multi-tasking and prioritization
• Ability to work under pressure in a fast-paced, high-volume environment
• Knowledge of and passion for Blizzard Entertainment games
• Drive for self-improvement
• Flexibility to work any schedule

Additional Considerations

• Bachelor’s degree in a technical writing or related field or equivalent work experience in a related position
• Understanding of departmental policies and procedures
• Familiarity with HTML and web authoring tools
• Proficiency in image editing software such as Adobe Photoshop
• Written fluency in Korean
• Familiarity with SharePoint

Your Platform
Best known for iconic video game universes including Warcraft®, Overwatch®, Diablo®, and StarCraft®, Blizzard Entertainment, Inc. (www.blizzard.com), a division of Activision Blizzard, which was acquired by Microsoft (NASDAQ: MSFT), is a premier developer and publisher of entertainment experiences. Blizzard Entertainment has created some of the industry’s most critically acclaimed and genre-defining games over the last 30 years, with a track record that includes multiple Game of the Year awards. Blizzard Entertainment engages tens of millions of players around the world with titles available on PC via Battle.net®, Xbox, PlayStation, Nintendo Switch, iOS, and Android.

Our World
Activision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies and is at the intersection of media, technology and entertainment. We are home to some of the most beloved entertainment franchises including Call of Duty®, World of Warcraft®, Overwatch®, Diablo®, Candy Crush™ and Bubble Witch™. Our combined entertainment network delights hundreds of millions of monthly active users in 196 countries, making us the largest gaming network on the planet!

Our ability to build immersive and innovate worlds is only enhanced by diverse teams working in an inclusive environment. We aspire to have a culture where everyone can thrive in order to connect and engage the world through epic entertainment. We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!

The videogame industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.