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We are looking for a dynamic Strategy & Operations Lead to develop clinical solutions for our members and providers, with accountability from strategy to execution.

Location: remote anywhere in the US

The Strategy & Operations Lead will work across clinical initiatives focused on improving outcomes for members with chronic conditions such as Congestive Heart Failure (CHF), hypertension, and diabetes. The Strategy & Operations Lead will work on diverse and complex problems by bringing their own contributions together with other key stakeholders from across the enterprise and leading end-to-end strategy development and operationalization for top priorities.

Key responsibilities may include but are not limited to:

• Best Practice Identification and Translation:

  • Engage with high-performing and low-performing provider groups to understand clinical workflows and operational drivers that contribute to better chronic condition management.

  • Translate insights into best practices and operational playbooks.

  • Drive and synthesize insights across Clinical Analytics, member research, and provider research to inform the strategic roadmap and execution priorities.

• Product & Insight Development and Execution:

  • Co-develop and drive the execution of direct-to-member interventions to improve chronic condition management.

  • Lead the design and refinement of provider-facing data views (dashboards, insights, performance summaries) to ensure they are actionable, timely, and aligned to provider workflows.

  • Co-develop and support the execution of interventions to address key barriers for providers (PCPs and specialists).

  • Work with enterprise partners (e.g., care management, clinical programs, analytics) to ensure alignment and remove operational barriers to member and provider adoption.

  • Synthesize complex clinical, operational, and analytic information into clear recommendations for executive leadership.

In general, the Strategy & Operations Lead – Clinical Outcomes will:

• Engage in an ambiguous problem solving and strategy setting

• Use data and insights from experts to identify the greatest opportunities in clinical outcomes, quality, cost, and experience for members and providers

• Lead cross-functional teams to define discrete opportunities that are both impactful and achievable

• Work directly with cross-functional partners across the enterprise to create the operationalization models, test and learn strategies, performance management strategies, and roadmaps to execute on prioritized opportunities

• Lead or support implementation of initiatives in partnership with internal or external teams.

Use your skills to make an impact
 

Role Essentials

• Bachelor’s degree

• 7 or more years of experience in population health strategy, health outcomes strategies and/or product strategy OR 3 years of management consulting with additional 2-3 years of professional work experience

• Experience in strategy consulting, business strategy, clinical, product, and/or operations areas

• Direct people leadership and/or experience leading others by influence

• Ability to interpret and leverage data and analytics to improve strategy and make recommendations

• Strong communication skills both verbal and written, with ability to flex to different audiences, including senior leadership

• Proven skills influencing others and a track record of success leading through ambiguity

• Proven organization, planning and prioritization skills to collaborate with multiple enterprise departments and stakeholders; ability to execute within deadlines

• Ability to work independently to manage projects to achieve objectives

• Competency with Microsoft Office suite (PowerPoint, Excel)

Role Desirables

• Master’s level degree

• Clinical background (MD, RN, RPh, etc.) preferred

• Advanced degree in relevant field or MBA

• Exposure or experience with clinical care delivery and interventions

Additional information

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and