Director of Revenue Cycle Management Training & Education-Patient Financial Services- Corporate 42nd Street- Full-Time Days

Director of Revenue Cycle Management Training & Education-Patient Financial Services- Corporate 42nd Street- Full-Time Days   

The Director of Revenue Cycle Management (RCM) Training & Education for the Mount Sinai Health System (MSHS) and the Icahn School of Medicine at Mount Sinai (ISMMS) (which includes the MSHS and the Faculty Practice Plan) is responsible for the strategic development, implementation, and oversight of comprehensive training programs for all revenue cycle staff across the academic health system. This role ensures that all team members involved in patient registration, billing, claims processing, denial management, and collections are equipped with the necessary knowledge and skills to maximize revenue, ensure regulatory compliance, and enhance the patient financial experience. 

The Director will collaborate closely with RCM leadership, clinical operations, IT, and compliance departments to align training initiatives with the organization's goals and evolving healthcare regulations. The Director partners closely with executive leadership, operational teams, and finance to ensure that revenue cycle operations meet the highest standards of performance, compliance, and patient-centered service.

The Director of RCM Training & Education plays a critical leadership role in advancing Mount Sinai Health System’s mission of delivering exceptional patient care by ensuring the efficiency, financial strength, and operational excellence of our enterprise Revenue Cycle Management (RCM) function. 

The Director will partner cross-functionally with internal RCM leaders, IT, and external partners to support enterprise revenue cycle transformation initiatives.

The Director will report to the System Vice President of RCM Operations.

Operational Excellence

1. Curriculum Development and Implementation: Design, develop, and implement a structured, competency-based RCM training curriculum covering all aspects of the revenue cycle, from patient access to collections. This includes Technology-Enabled learning and Gamification. 
2. Needs Assessment and Gap Analysis: Conduct regular skills assessments to identify knowledge gaps and training priorities across different departments and roles within the RCM function.
3. Regulatory Compliance: Proactively stay informed of and integrate all relevant federal, state, and payer-specific billing and compliance regulations (e.g., HIPAA, Medicare, Medicaid) into all training programs.
4. Training Delivery Methods: Develop a variety of learning pathways, including online modules, hands-on workshops, and mentorship programs, to accommodate diverse learning styles and schedules.
5. Performance Monitoring and Evaluation: Establish clear performance metrics and assessment intervals to track the effectiveness of training programs and measure improvements in key RCM performance indicators (KPIs) such as denial rates, clean claim rates, and days in accounts receivable.
6. Collaboration and Stakeholder Engagement: Build strong, collaborative relationships with RCM leaders, IT, finance, and clinical department heads to ensure alignment of training programs with operational needs and system-wide priorities.
7. Team Leadership: Hire, train, mentor, and provide guidance to a team of RCM education specialists and trainers, fostering a culture of continuous learning and professional development.
8. System Optimization: Work with RCM systems (e.g., Epic, Cerner) and IT teams to ensure training is aligned with system functionalities and to identify opportunities for workflow and performance improvements.
9. Documentation and Reporting: Manage all course materials and records, and prepare regular reports and presentations for senior leadership on training activities, outcomes, and progress toward goals.

Leadership & Collaboration

1. Build, develop, and mentor a high-performing RCM operations team, fostering a culture of accountability, innovation, and continuous improvement.
2. Collaborate cross-functionally with clinical, operational, IT, and finance teams to align RCM initiatives with organizational goals.
3. Champion Mount Sinai’s values of integrity, excellence, teamwork, and patient-centered care in all activities.

Essential Functions of Position

1. Maintain strong understanding of revenue cycle metrics and build processes to enhance analytical capabilities, process improvement identification, and technology enhancements.
2. Maintain strong understanding of various system functionalities and lead team in identifying and implementing improvements for performance, workflow, and cost-to-collect red