Workplace Services Program Manager

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position

As a Workplace Services Program Manager, you will be responsible for monitoring, maintaining, and optimizing the workplace environment to ensure an exceptional employee experience across the Eastern US Region including but not limited to Peachtree Corners GA, Blacksburg VA, Chapel Hill NC, Durham NC, Raleigh NC, Orange CT, Southaven MS. This role involves oversight and management of regional workplace services, including but not limited to corporate dining and coffee programs, onsite mail services, branded merchandise offerings, wellness and amenities spaces, meetings, events, and transportation solutions. You will engage with cross-functional teams to innovate and excel in service delivery, directly impacting employee satisfaction and operational success. You will be responsive, flexible, and able to succeed within an open collaborative peer environment. This position demands someone enthusiastic who excels in a team-oriented atmosphere, dedicated to continuous improvement and cultivating a positive, high-performance workplace.

Roles & Responsibilities

Program and Experience Management:

• Manage employee experience programs at sites in the East US region, including corporate dining and coffee programs, onsite mail services, branded merchandise offerings, wellness and amenities spaces, meetings, events, and transportation solutions to align with organizational goals and employee satisfaction.
• The Program Manager is expected to walk the facilities regularly with IFM partners and ensure that the services in the buildings are up to standards. The expectation is to submit work orders and follow up with the responsible parties to ensure that the work is completed.
• Enthusiastically drive service level excellence, managing suppliers and holding them accountable to established SLAs and KPIs.
• Communicate service level objectives effectively to both on-site and remote staff, ensuring excellence in service execution.
• Ensure adherence to company policies and guidelines, safety & security procedures.

Administrative and Operational Oversight:

• Provide program updates and reports on an as needed basis to stakeholders and executive level leadership across the organization.
• Lead daily activities to ensure a highly functional, efficient, and safe working environment across all facilities.
• Manage vendor service contracts, performance reviews, and RFP processes, ensuring top-tier service delivery and financial prudence.
• Provide planning, budget, schedule facility modifications, including estimates on equipment, labor, materials, and other related costs.

Technology and Communication:

• Utilize technology to enhance task performance and operational efficiency.
• Utilize effective communication practices, both orally and in writing, to foster clear and concise exchange of information.
• Manage employee communications including internal employee resources, collecting feedback and developing progressive solutions based on data.

Financial Stewardship and Sustainability:

• Review program financials regularly to ensure spend is tracking to budgeted amounts. If there are variances, work with the supplier to determine and address the cause.
• Track and report development and progress