Senior Group Director, VIC & Client Development

Senior Group Director, VIC & Client Development

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. 

About the role: 

CHANEL is looking for a Senior Group Director, VIC & Client Development to join our New York Home Office Team in New York City. You will play a key leadership role within the team by managing, strategizing, evolving, and enhancing CHANEL’s Top Client program, engaging with teams at all levels and departments across the organization, and directly engaging with Top Clients.

In this role you will partner closely with Head of the VIC & Client Development team as well as with the Specialist and Managers on the team in the strategy and management of Top Client engagement, specifically focusing on the ways in which CHANEL’s Top Client program impacts the U.S. Fashion Division and the goals of the greater organization.  

The individual in this role will also glean insights from KPI measurement and analyses performed by the team, as well as other teams within the organization, to be able to identify risks and opportunities and develop strategic proposals and action based upon these assessments. Our ideal candidate will have experience within a Top Client, CRM, or Luxury Hospitality program, a deep understanding of luxury service and product, a history of managing people and a passion for team development, an proven ability and desire to entertain and socialize amongst diverse set of Top Clientele, a strong skillset when it comes to problem solving with a client-centric approach, and a strategic and analytical mindset.

What impact you can create at CHANEL:

• You will have a core strength in assessing business opportunities and risks related to Top Client activity and engagement, strategizing creative solutions
• You will have a unique opportunity to impact and deepen relationships with Top Clients from around the US market with a particular focus on a refined approach commensurate with brand image and values. 
• In this role you will have an impact on the business through a principal focus on the Top Client journey in partnership with boutique leaders, as well as overall management of client experiences and engagement opportunities; you will own specific ROI & KPIs of Top Client engagement that highlight contributions to organization goals
• You will be a strong people manager with a passion for identifying and developing talent and an understanding of structure and delegation that yields max efficiency.
• An exciting aspect of the work is also your ability to partner with global teams to align on strategic initiatives and program enhancements, leading communication of US strategic points of view, local client complexion, and market context with global counterparts.
• You will be able to fully develop, lead, execute and host Top Client experiences in partnership with your team.
• You will have a deep understanding of Top Client socio-cultural nuances from market to market across the US and adapt strategy accordingly.
• You will routinely meet with our regional boutique teams, learning and collaborating with network boutique leaders and teams to refine the local Top Client journey at Chanel US and empower teams to deepen client relationships via engagement levers
• You will oversee the team budget, identify risks and opportunities in a communicative, systematic, organized, and agile way
• You will partner with fashion and boutique leaders to host, entertain and engage VIC clients both domestically and internationally
• You will understand the retail environment/landscape intimately and be able to dynamically adapt to the needs of our boutique teams in times of change
• You will represent the team on the client centric, strategic elements of creating best-in-class luxurious client events and experiences domestically and internationally in close partnership with our US events team
• You will enjoy being a key strategic partner and working collaboratively with team; prioritize being a team player and putting Top Clients first  
• You will collaborate with key home office partners to develop synergies and connect dots on divisional goals including but not limited to: Boutique