Logistics Support Specialist (Monday to Friday 8:00am-5:00pm)

• Coordinates and onboards new carriers.
• Maintains company-wide carrier account lists. Activates online billing for carrier accounts.
• Works with carriers to troubleshoot shipping applications and service and/or delivery delays.
• Communicates feedback regarding carrier performance to carrier representative.
• Researches carrier services to evaluate and identify potential cost savings.
• Performs courier audits including but not limited to dispute and payment authorizations, invoice inaccuracies, and ensure accounts are up to date.
• Partners with appropriate departments to plan and execute carrier/shipping changes.
• Ensures company-shipping codes and shipping information on internal Company websites are accurate are up-to-date.
• Collaborates with various departments to disclose shipping updates, costs, and best practices.
• Provides trainings and educates internal company personnel on shipping processes. Ensures shipping solutions training is available and implemented companywide. 
• Redesigns processes within Logistics Support to improve productivity, efficiency, and quality.
• Reconciles unallocated shipments; determines and addresses the root cause of issues.
• Assigns and updates general ledger codes for accounts.
• Administers annual renewals of postage accounts. Processes and approves payment.
• Updates appropriate forms and templates with new account information.
• Troubleshoots packages and shipments.
• Collaborates with Environmental Health and Safety (EHS) for a lab contingency plan. Supports the company's business continuity program.  
• Administers and maintains business rules within the Transportation Management System (TMS).
• Works with appropriate personnel to support development and integration of shipping solutions into company software and applications.
• Works with IT department and external logistics management group (LMG) to coordinate projects and create reports. Compiles data for reports and analysis from internal and third-party software.
• Works with all leads in labs regarding shipping solutions and needs.
• Develops audit strategy to reduce errors when shipping a package.
• Assists in the setup of new accounts on café systems.
• Builds rapport and develops relationships with internal departments, external vendors, and offsite labs.
• Performs package testing to support packaging changes.
• Serves as backup to support team members with warehouse, driving, freight schedules, quotes, and fulfillment as needed.
• Provides support for remote locations as needed.
• Performs other related duties and projects as business needs require at direction of management. 

• High school diploma or equivalent preferred. 
• Bachelor’s degree in related field preferred.
• Minimum two (2) years of experience working in a high-volume shipping/fulfillment role required.
• Minimum two (2) years of experience working for a major transportation or logistics carrier, a plus.
• Minimum two (2) years of customer service experience, a plus.
• Experience with transportation administration and billing, plus.
• Experience with international shipping, a plus.

• Industry recognized supply chain management certification, a plus.  

Pay Range: $20.46-$27.28/hr