Technical Account Manager, Logistics

<div class="content-intro"><p>Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing.</p></div><p><strong>The Opportunity at Altana</strong></p> <p>We're looking for a dedicated Technical Account Manager (TAM) who will have the exciting opportunity to collaborate closely with our Logistics customers, guiding them in effectively and efficiently operating Altana's platform. As a TAM, you'll be the driving force behind user adoption, product enablement, and value realization, ensuring overall customer success. You'll be our customers' champion, serving as their day-to-day relationship manager, conducting regular check-ins, and leading Quarterly Business Reviews (QBRs). Additionally, you'll be instrumental in developing pipelines for product usage, up-selling, and cross-selling expansions.</p> <p><strong>You Will</strong></p> <ul> <li>Manage strategic accounts across the world’s largest logistics service providers, driving measurable impact through strong stakeholder alignment, adoption, and growth across global operations.</li> <li>Drive the onboarding and adoption process for new users, making sure they harness the full potential of Altana's offerings.</li> <li>Assist customers with in-depth analysis to optimize their experience and results.</li> <li>Act as the first point of contact for support requests, quickly engaging the right resources to resolve issues.</li> <li>Own customer calls and Quarterly Business Reviews, leveraging data-driven insights to astonish our clients while promptly relaying valuable feedback to the appropriate teams.</li> <li>Balance strategic thinking with tactical execution, connecting day-to-day account management with broader commercial and product goals.</li> <li>Collaborate with Account Executives to identify and capitalize on expansion opportunities, transforming them into reality.</li> <li>Be held accountable for effectively synthesizing and communicating feedback to the product team.</li> <li>Collaborate with our implementation engineering team to ensure successful delivery and work closely with our sales engineering team to identify and prioritize growth opportunities.</li> </ul> <p><strong>About You</strong></p> <ul> <li data-stringify-indent="0" data-stringify-border="1">5+ years of account management experience, working with Logistics customers. (3PLs, Cargo, Freight, etc.)</li> <li data-stringify-indent="0" data-stringify-border="1">You can demonstrate a history of successfully expanding accounts year over year.</li> <li data-stringify-indent="