Sr. Account Executive, Enterprise

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

At Genesys, our success is powered by the passion and talent of our people. We are looking for an experienced and strategic Account Executive to join our team in The Netherlands, focusing on driving revenue and customer success across our enterprise accounts.

This is a high-impact role responsible for promoting Genesys Cloud CX solutions to both new and existing customers across various industries, working closely with partners, internal teams, and C-level stakeholders to deliver innovation and value.

Key Responsibilities:

Strategic Sales & Account Management

• Develop and execute strategic account plans to achieve and exceed revenue targets in the Polish enterprise market

• Lead complex sales cycles end-to-end: discovery, value proposition, proposal, negotiation, and contract closure

• Manage Genesys enterprise accounts through accurate forecasting, strategic planning, and resource alignment

• Align customer business needs with Genesys offerings to support digital and AI transformation initiatives

• Guide and influence customers’ strategic direction in Contact Centre and Customer Experience (CX) infrastructure

Customer & Partner Engagement

• Build and maintain strong, trusted relationships with C-level executives and key decision-makers

• Drive customer retention, expansion, and long-term value through cross-sell and up-sell strategies

• Actively promote Genesys solutions through direct engagements and via business partners

• Develop joint account strategies with channel partners and coordinate activities with the Channel Sales Team

• Work with Marketing on demand generation and joint GTM campaigns

Teamwork & Collaboration:

• Collaborate with Solution Consultants, Delivery, Customer Success, and Marketing teams to ensure a seamless customer experience

• Foster a collaborative and high-performance environment across the regional team and internal stakeholders

Market & Industry Expertise:

• Stay informed on industry trends, customer behavior, technology developments, and the competitive landscape

• Maintain deep knowledge of supported sectors and continuously identify new growth opportunities

Minimum Requirements:

• 5+ years of B2B experience in complex, consultative enterprise sales, preferably in Cloud/SaaS or Contact Centre solutions

• Proven track record of consistently meeting or exceeding sales targets in enterprise software or CX markets

• Strong ability to engage, influence, and build trust with senior executives at large organizations

• Experience in coordinating cross-functional teams and managing long-term strategic accounts

• High proficiency in Salesforce, Microsoft Office Suite (especially PowerPoint), and CRM tools

• Excellent verbal and written communication skills in English and Dutch

• Highly self-motivated, organized, and able to manage multiple priorities independently

Preferred Qualifications:

• Background in Cloud, AI, Contact Centre, or CX software

• Experience in team leadership or indirect sales/channel models

Why Join Genesys?

At Genesys, we are shaping the future of customer experience—and we want you to be part of it. We offer:

• A flexible and inclusive work environment that supports your well-being

• A competitive salary and benefits package

• Ongoing opportunities for learning, career development, and innovation

• A global community that values diversity, sustainability, and making an impact

Join Genesys Netherlands and help leading organizations reimagine customer experiences with the power of cloud, AI, and empathy.

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