Healthmerch - Sales Support Specialist

Welcome to HealthMerch, a company collaborating with health organizations nationwide to design impactful promotional products that inform, educate, and engage communities. HealthMerch is on a mission to provide innovative solutions that inspire, support, and connect purpose-driven health organisations in their pursuit of healthier outcomes within their communities. This is achieved through exceptional knowledge, creativity, and teamwork, driven by a genuine passion for bridging health and community.

HealthMerch envisions contributing to the creation of healthier communities through the products and services it provides, amplifying the messages it helps promote. Aligned with core values, HealthMerch is an ambitious, knowledgeable, and resourceful team that values inclusivity, fun collaboration, and leads with both passion and compassion. The company takes pride in its innovative and trustworthy approach.

At the heart of HealthMerch is a dedicated team of promotional product enthusiasts, boasting over a decade of hands-on industry experience.

Individuals who share a passion, commitment, and enthusiasm for this meaningful work are invited to become part of this dynamic team. Contributions from potential employees will play a vital role in supporting healthcare providers across the country. HealthMerch looks forward to hearing from those who are ready to embrace its values and join on this exciting journey.

As a Sales Support Specialist, the purpose is to be the backbone of the sales operations. In this role, you'll be the driving force behind the scenes, ensuring the seamless functioning of their sales and production teams.

Key responsibilities:

🧾 Industry Familiarity: Dive into the promotional products industry, mastering EQP pricing, imprint methods, setup fees, and handling quote requests.

📦 Software Proficiency: Become an expert in our ERP system, ensuring smooth data management for efficient operations.

📑 Sales Data Entry: Input crucial sales data meticulously, contributing to accurate and organised record-keeping.

💼 Product Research: Explore vendor websites, selecting optimal products for client proposals and ensuring a diverse product range.

📊 Estimate and Invoice Management: Take charge of inputting estimates and invoices in the ERP system, maintaining accuracy and timeliness.

🗓️ Client Communication: Respond promptly to client emails, upholding our commitment to exceptional customer service.

🧾 Sales Team Assistance: Support the sales team with various tasks, gaining a versatile skill set in sales operations.

📦 Foundation Building: Acquire a strong foundation in sales support, equipped with the skills for effective performance in the role.

📑 ERP Software Mastery for Production: Extend your expertise to production functionalities within our ERP system.

💼 Efficient Data Entry: Ensure precise entry of production-related data, contributing to workflow accuracy.

📊 Status Report Generation: Provide daily updates on the status of quotes and orders, both pending and submitted.

🗓️ Order Management: Oversee the submission of orders to vendors, ensuring a streamlined fulfilment process.

🧾 Client Updates: Keep clients informed about the shipping status of their orders, maintaining transparency.

📦 Financial Reconciliation: Verify and confirm profit margins by meticulously vouching supplier invoices.

📑 Client Communication (Production): Maintain high standards in responding to client emails regarding production-related queries.

💼 Production Team Support: Assist the production team, gaining insights into production processes and challenges.

📊 Comprehensive Understanding: Develop a thorough understanding of both sales and production, ensuring effective support.

Working Hours ⏰: Full time, 6 am EST - 2 pm EST.

Requirements

To excel in this role, you need to have: 

✅ ERP System Proficiency: Know your way around enterprise resource planning systems, ensuring smooth data management and operational support.

✅ Effective Communication Skills: Master strong verbal and written communication, a must for connecting with clients and team members.

✅ Organisational Skills: Showcase the ability to organise tasks and information efficiently, keeping our operations running seamlessly.

✅ Proactive Problem-Solving: Demonstrate a knack for swift issue identification and resolution, boosting overall team productivity.

✅ Client Service Orientation: Dedicate yourself to delivering top-notch service to both internal and external clients.

✅ Adaptability: Navigate changing priorities with ease, excelling in multitasking within our fast-paced environment.

✅ Team Colla