Customer Experience Manager

<p>Teads is looking for a Senior Account Manager to join the AdOps team in Madrid.</p> <p><strong>Main responsibilities</strong></p> <p>For programmatic campaigns:</p> <ul> <li>Manage the end-to-end Programmatic campaign process from start to finish</li> <li>Direct client relationship management (Agencies, clients or Trading Desks) throughout campaign lifecycle</li> <li>Create, develop and grow the day-to-day relationships with our clients and key decision makers</li> <li>Understand clients’ objectives and KPIs and optimize towards these for optimum campaign performance</li> <li>Create Deal Id’s and monitor delivery, spend and performance</li> <li>Troubleshooting issues affecting delivery and performance</li> <li>Analyzing Metamarkets and internal dashboards to get campaign insights and actionable data</li> <li>Reporting performance to internal teams and clients, daily, weekly and in group/pod meetings</li> <li>Educate and consult with our clients on the Teads product suite and wider programmatic video industry</li> <li>Identifying upselling opportunities across programmatic activity</li> <li>Knowledge of DSPs, DMPs, SSPs, and 3rd party ad-serving systems</li> <li>Develop in-depth knowledge of digital media industry and market dynamics</li> </ul> <p>For managed service bookings:</p> <p>Manage the end-to-end campaign process from start to finish</p> <ul> <li>Direct client relationship management throughout campaign lifecycle</li> <li>Chasing for assets</li> <li>Set up campaigns and creatives on the Teads ad serving platform</li> <li>Understand clients’ objectives and KPIs and optimize towards these for optimum campaign performance</li> <li>Regular reporting of campaign performance data to internal and external teams, producing mid and end of campaign reports. Includes writing campaign commentary and analysis, producing screenshots and ability to highlight campaign success metrics for our clients.</li> <li>Test and implement 3rd party tracking, VAST/VPAID, Javascript, and brand studies</li> <li>Technical troubleshooting of creatives</li> <li>Teads Studio VPAID builds</li> </ul> <p><strong>Candidate skill specification/experience</strong></p> <ul> <li>Previous experience of working in a similar online Ad Operations/Account Management role</li> <li>Good understanding of ad serving technologies</li> <li>Excellent problem solving, troubleshooting and communication skills</li> <li>Demonstrable experience of managing the end-to-end campaign process for top tier advertisers</li> <li>Strong analytical skills with exceptional attention to detail</li> <li>World class client relationship management skills with direct client or agency experience</li> <li>Ability to work in a fast paced media environment managing multiple competing priorities</li> <li>Mobile, Video and Programmatic experience</li> <li>Experience on Performance a plus</li> <li>Competent with 3rd party tags, HTML and Javascript</li> <li>Excellent Microsoft Office skills</li> </ul> <p><strong>==== About Teads =====</strong></p> <p>Teads operates a leading, cloud-based, omnichannel platform that enables programmatic digital advertising across a global ecosystem of quality digital media.</p> <p>As an end-to-end solution, Teads’ modular platform allows partners to leverage buy-side, sell-side, creative, data and AI optimization technologies. For advertisers and their agencies, Teads offers a single access point to buy the inventory of many of the world’s best publishers and content providers.</p> <p>Through exclusive global media partnerships, Teads enables advertisers and agencies to reach billions of unique monthly users in brand safe, responsible advertising environments, while improving the effectiveness and efficiency of digital ad transactions.</p> <p>Teads partners with the leading marketers, agencies and publishers through a team of 1,200+ people in 50 offices across more than 30 countries.</p> <p>We're committed to creating a dynamic work environment that values diversity and inclusion, and represents employees across a variety of skill sets. We embrace contributions from all ages, sexes, races, ethnicities, religions, sexual orientations and gender identities.</p>