Customer Experience Agent with Hungarian

<p><strong><u>Job Description</u></strong></p> <p> </p> <p><strong>JOB SUMMARY</strong></p> <p>The Customer Experience Agent provides support for our Client’s customers.</p> <p>S/he creates a wonderful customer experience as s/he understands that making a customer happy is crucially important to a business's success. Be creative, friendly, and solution-oriented with customers and colleagues.</p> <p> </p> <p><strong><u>Key Job Responsibilities</u></strong></p> <ul> <li>Provide support to colleagues and customers by understanding the reason for their contact</li> <li>Troubleshoot and resolve issues in the most efficient and effortless way</li> <li>Deliver a great service experience</li> <li>Spot opportunities to improve process for the business</li> </ul> <p> </p> <p><strong><u>Our requirements:</u></strong></p> <ul> <li>Hungarian min. C1</li> <li>English min. B2</li> <li>Ability to prioritize and organize work in a multitasked environment.</li> <li>Excellent interpersonal, written, and oral communication skills</li> <li>Excellent judgment, reasoning, and problem-solving skills</li> </ul> <p> </p> <p><strong>WHY JOIN ALORICA?</strong></p> <p> </p> <p><strong>We Offer So Much More Than a Paycheck</strong></p> <ul> <li>Competitive salary</li> <li>Additional health insurance (incl. dental care)</li> <li>Group insurance</li> <li>Wellbeing platform</li> <li>Remote work</li> </ul> <p> </p> <p><strong>But that’s just the start: here are a few more reasons to consider Alorica.</strong></p> <ul> <li>Career development opportunities</li> <li>Extensive training programs</li> <li>Access to top notch technologies and best practices</li> <li>Excellent working environment</li> <li>Company events</li> </ul> <p> </p> <p> </p> <p></p> <p>At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.</p> <p></p> <p>Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. </p>