L1 IT Customer Support with Polish and English

<h3>Company Description</h3><p><strong>Choose a job that makes sense</strong></p><p>EVERIENCE supports the companies’ digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees,</p><p>EVERIENCE supports 1,200,000 users for more than 200 companies. With 16 officies in Europe (Aix, Angers, Bruxelles, <strong>Bucharest</strong>, Frankfurt, Lille, Lyon, Milan, Montpellier, Nantes, Paris, <strong>Timişoara</strong>...) and in Tunis, EVERIENCE has a sustained growth and a turnover of 207 M€ in 2022.</p><p>Diversity is part of the company's DNA and developing the skills of its 3,600 employees is at the heart of EVERIENCE management.</p><p>Our main activities:</p><ul><li><strong>Applications Functional Support </strong>(40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications</li><li><strong>IT Service Desk</strong> (40%): Providing Premium experience in IT support for 250 000 users of Windows, Windows 10, Office and Office 365</li><li><strong>BPO</strong> (20%): Externalization of business processes, back-office activities within our specialization</li></ul><h3>Job Description</h3><p>We are searching for tech-savvy enthusiasts! If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague! And you'll also be considered a hero when you solve our customer's challenges. </p><p><strong>What we'll achieve together:</strong></p><ul><li>Provide accurate and optimal IT solutions via telephone, e-mails or chat; </li><li>After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware); </li><li>Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction; </li><li>Follow-up the existing back-log; </li><li>Comply with project’s performance indicators; </li><li>Communicate with other designated teams and escalate complex issues. </li></ul><h3>Qualifications</h3><p><strong>This job is the right for you if:</strong></p><ul><li>Spoken languages: fluent Polish and English (B2/C1); </li><li>Technical college or university is not mandatory as necessary training will be ensured; </li><li>Previous customer support experience is an advantage; </li><li>Excellent customer service abilities: client orientation, active listening and interpersonal skills; </li><li>Ability to work in a dynamic environment and to multitask; </li><li>Availability to work in shifts. </li></ul><h3>Additional Information</h3><p><strong>What we offer:</strong></p><ul><li>Permanent contract</li><li>Central building offices with an excellent view of the city, top facilities and equipment</li><li>Competitive salary</li><li>Performance bonus</li><li>Expense account for holidays</li><li>Meal tickets and gift vouchers</li><li>Training opportunities</li><li>Regina Maria medical package</li><li>Extra vacation days</li><li>Fruits on the house</li></ul><p><strong>What about choosing much more than a job? #AJobThatMakesSense</strong></p><p><em>All our positions are open to people with disabilities</em></p> <p><em>What about choosing much more than a job? Choose a job that makes sense.</em></p>