Senior Practice Manager

Description

The Senior Practice Manager is responsible for the organization and management of multiple geriatric medical practice hubs, ensuring high-quality, efficient health care services. This role serves as a market leader and subject matter expert (SME), providing training and guidance on a national level.

Main Job Functions and Responsibilities:

Multi-Site Management:

• Oversee operations and systems for 2 medical practice hubs.
• Ensure consistency and quality across both managed hubs.
• Serve as a market leader and SME in practice management.
• Represent the practice and company with community, patients, and at national forums.

Training and Development:

• Develop and deliver training programs for practice managers and staff on a national level.
• Mentor and coach assigned disciplines (Practice Managers, Operations, and Clinical staff)

Operational Management:

• Manage overall practice office operations and systems, including front and back office.
• Oversee office vendors, EHR systems, and billing vendor contacts.
• Coordinate closely with Clinical Market Dyad Partner (MMD, AMD etc.)
• Lead and attend various operational huddles/meetings.
• Coordinate logistics for team meetings and events.
• Develop agendas for weekly clinical and operational meetings.
• Ensure adherence to office policies and procedures.
• Design and implement new office workflows, policies, and procedures to improve performance.
• Control and manage the Medical Supply and Medication administration practices.
• Manage patient Eligibility in partnership with Ops Leader
• Track and manage patient grievances

Staff Management:

• Coordinate staff scheduling and management with shared clinical and office responsibilities.
• Evaluate and manage staff performance.
• Recruit, select, and train office staff members.
• Support training of providers and care team members.
• Assign and monitor administrative tasks among office staff.
• Create and submit Staff Assignments in EMR and have direct oversight of Clinical Competency for field nursing.

Resource Management:

• Determine clinical support needs and allocate resources to enable successful task performance.
• Monitor and maintain office and staff inventory and supplies.
• Ensure security, integrity, and confidentiality of data.

Reporting and Analysis:

• Prepare operational reports and schedules to manage performance.
• Handle patient inquiries and complaints.
• Provide backup and ongoing support of office workload as needed.

Education and Experience:

• Associate degree required, Bachelor’s or Master’s degree preferred; healthcare-related specialization preferred (e.g. Healthcare Administration/Management, Public Health, Medical Informatics, etc)
• 5+ years of administrative and supervisory experience in a medical practice setting.
• Knowledge of medical practice workflows and procedures.
• Experience with EMR/scheduling systems – eClinicalWorks experience is an advantage.
• Experience motivating, managing and leading teams to drive performance and business outcomes. 
• Proficient in Microsoft Office 365 products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software

Preferred Experience:

• Advanced degree – Healthcare Management, Business, Nursing 
• Prior PNL ownership experience 5MM+
• Experience managing multiple sites is preferred.
• Experience with inventory/supply management 

Key Competencies:

• Strong communication skills.
• Business and Financial Acumen 
• Problem solving and data analysis 
• Willingness to “roll up the sleeves” to get done what needs to get done.
• Teamwork and collaboration.
• Coaching/mentoring 
• Change Leadership/Management 

Travel Expectations: Minimum 25% up to 50% as needed travel. 

Travel reasons include the following but not limited to:

• Offsite Hub Meetings 
• Provider/Staff Ride A long’s 
• All Staff Annual Meeting
• Market Leadership Quarterly Meetings 
• Supply delivery to staff, pick up, or inventory management for expanded services

License requirements 

• Ability and means to travel as needed in a timely manner to locations that may have limited access to public transportation; proof of liability and property damage insurance