Manager, IT Business Office

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Manager, IT Business Office

Job Description Summary:

This role is responsible for managing the business office of the IT department including IT budget management, technology vendor management, and IT performance management. The senior manager of the IT business office will oversee the aforementioned functions and the employees responsible for carrying out the day-to-day activities related to these functions. Under the direction of the AVP of IT Shared Services and in conjunction with other members of the IT leadership team, the senior manager will define processes and standards for establishing and maintaining relationships with technology vendors. The senior manager will also work with IT leaders to define and report on IT performance metrics and ensure budgets are properly managed across the department.

Job Description:

Description of Duties and TasksEssential duties and responsibilities include the following. Other duties may be assigned.

• Supervises, trains, coaches, directs, coordinates, and disciplines personnel while adhering to organizational human resource policies and procedures as well as related employment laws.  Recommends hire and termination personnel actions for positions supervised.
• Establishing a formal technology vendor management function.
• Working with the organization's procurement team to ensure technology vendor partnerships are built in accordance with both IT best-practice and the standards of the broader organization.
• Working with vendors, internal parties and consulting partners to ensure ACC's technology contracts are properly managed such that spending on technology is streamlined.
• Owning responsibility for all RFXs issued from the technology department.
• Owning responsibility for organizing IT contracts and ensuring timely renewal for all technology contracts; including all technology contracts that support the broader organization.
• Coordinating with IT team leaders to ensure efficient and effective budgeting across the various teams.
• Working with IT leadership to set and refine IT performance metrics.
• Reporting to the IT organization and the broader organization on IT performance metrics.
• Managing and mentoring IT vendor managers, budget coordinators and performance managers in their efforts to ensure adequate execution of their day-to-day functions.
• Organizing staff development initiatives aimed at improving IT performance through training and process improvement.

Additional Job Specific Duties

• None

KnowledgeMust possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Strong people management skills with proven ability to motivate employees and get tangible results.