Manager, Product Management - Small Business Bank, Marketing & Acquisitions Experience

Manager, Product Management - Small Business Bank, Marketing & Acquisitions Experience

At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we’ve grown bigger, we’ve found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

In the Small Business Bank, our customers are the lifeblood of the US economy, making up 99% of businesses in the US and accounting for 44% of the country's GDP. We’ve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do. On our team, we combine that customer-centric approach with our heritage of data-driven decision making to design, build, and test our way to best-in-class, business-grade experiences that help Small Businesses succeed.

Capital One Small Business Bank is seeking a data-driven Product Manager to join our Growth team and help optimize the customer lifecycle. In this role, you will lead product strategy that focuses on accelerating customer acquisition, activation and early engagement through rapid experimentation and data-driven product optimization.

You will lead the vision, strategy, and development of experiences that remove friction for customers and run tests to drive specific business and customer growth outcomes. Leveraging data and customer insights, you will bridge the gap between marketing and product by ensuring value created by our engineering teams is realized by the customer. In doing so, you will help us build a culture of rapid experimentation, working closely with a cross functional team to test hypotheses, learn quickly, and scale what works to help small businesses succeed from day one.

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about customer needs to reimagine and innovate product solutions.

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence.

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value.

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks.

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment.

Basic Qualifications:

• At least 3 years of experience working in Product Management

• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: 

  • A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)

  • A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer-facing digital experiences

• Experience with early stage feature adoption in the customer journey

• Experience building personalized web experiences, including experimentation to optimize for conversion

• 1+ year of experience in growth product management, digital marketing technology, or top-of-funnel customer acquisition

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are lis