Sr. Manager, Client Data Contribution

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

This position manages multiple teams responsible for executing client data contribution work cases and projects for Early Warning’s customers across all product lines or functions.  This position will provide critical support to the Client Data Contribution team(s) in support of customer data contributions and ongoing data quality efforts. Act as primary representative between Product, Technology, Project Management and Customer Support in resolution of product related change and customer issues, quickly removing roadblocks and championing voice of the customer feedback for data contribution and data quality enhancements.

Essential Functions

• Provides effective leadership in developing highly engaged, high-performance Teams.
• Develop and utilize comprehensive reporting, dashboards, KPI/KRI metrics to manage volumes (demand vs. capacity) and timely completion.  Manages trends and exceptions as necessary.   Utilizes data to drive and influence decisions. 
• Works cross-functionally and acts as a point of escalation across the enterprise to identify, organize, and logically present solutions to significantly complex data contribution and/or data quality issues. Drive these issues to a satisfactory resolution for both the customer and EWS.
• Subject matter expert for EWS products and related data contributions understanding the products, relative use cases, data requirements to include data lineage and lifecycle. 
• Evaluate end-to-end processes to ensure risks are identified and adequate controls are in place for efficiency, accuracy, and quality delivery and execution.  Provide leadership in driving process and control improvements. 
• Ensure team members have the necessary training, tools, materials, skills, direction and support to work independently and properly execute on multiple cases and projects simultaneously. 
• Prioritize work, allocate resources through the utilization of demand vs. capacity metrics and reporting, evaluate project timelines, and ensure their needs are met. Develop and manage SLAs.
• Manage complex customer issues, drive decisions to facilitate and clear roadblocks.  Escalate and manage issues and negotiate compromises with other organization leaders and customers as needed. Proactively communicates risks and delays.
• Supports leadership and cross-functional organization to operationalize work in support of strategies and initiatives. 
• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.
• The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Minimum Qualifications

• Education and/ or experience typically obtained through completion of a Bachelor’s degree in Business Administration, Operations Management, Information Technology, Data Analytics, Data Science, or related field. 
• Minimum ten (10) or more years of industry-specific experience in bank operations management, fraud/loss avoidance, risk management, identity management, and/or payments. 
• Minimum three (3) or more years of leadership or supervisory experience with demonstrated success or ability to resource, build and retain highly engaged, high performing teams.
• Proven Project Management experience which includes leadership skills required to manage multiple projects concurrently, and proficiency with prioritization, organization, problem solving skills and has strong analytical aptitude.
• Demonstrated ability to drive process improvement and results. 
• Exemplary verbal and written communication skills with demonstrated ability to communicate effectively internally and externally at senior executive levels. 
• Exemplary organizational skills – successfully managing project portfolios and multiple pipelines of strategic / channel customers wit