Administration Officer - Reception

About the role

Mater Hospital Brisbane is seeking a customer-focused Administration Officer to join our Administration Reception team in a full-time, permanent position.

This is an excellent opportunity to play a vital role in supporting the day-to-day operations of a busy hospital environment, ensuring patients, visitors and clinical teams receive exceptional administrative support. As the first point of contact for many patients, you'll help create a welcoming experience while contributing to the efficient delivery of high-quality healthcare services. The role is responsible for supporting the daily administrative requirements of the department, with a strong focus on operational efficiency and exceptional service.

Salary range: $32.02 - $37.35 per hour plus superannuation and access to not-for-profit salary packaging up to $15,900  + access to many staff benefits! 

What you’ll be doing

You'll provide high-quality administrative and reception support that helps ensure the smooth operation of the department and enhances the patient experience. Your responsibilities will include:

• Welcome and assist patients, visitors and staff with professional, friendly customer service.
• Manage patient appointments, registrations and administrative enquiries.
• Perform general reception, filing, record management and data entry activities.
• Prepare, scan and maintain accurate documentation and patient records.
• Coordinate incoming and outgoing correspondence and mail.
• Support departmental rostering and other administrative processes as required.
• Work collaboratively with clinical and administrative teams to ensure efficient service delivery.
• Contribute to continuous improvement initiatives and participate in training and development opportunities.
• Maintain compliance with Mater policies, procedures and workplace health and safety requirements.

About you

You're an organised and proactive administration professional who enjoys delivering exceptional customer service in a fast-paced healthcare environment and thrives as part of a collaborative team. You will bring:

• Previous experience in an administrative, reception or customer service role, ideally within healthcare.
• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• Excellent written and verbal communication skills.
• High level of accuracy and attention to detail.
• Demonstrated ability to work effectively both independently and as part of a team.
• Proficiency in Microsoft Office applications and the ability to learn new hospital information systems.
• A patient-centred approach with a genuine commitment to delivering exceptional service.
• Ability to remain calm, positive and adaptable in a changing environment.

Why join us?

Mater is Queensland’s largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We’re leaders in healthcare, education,  fundraising & philanthropy and research — and it’s our people who make the difference.

We’re looking for passionate individuals to join our team and help shape the future of care. At Mater, you’ll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services