Technical Product Implementation Specialist

About the Role
Impact you will make
FinThrive’s Customer Onboarding team delivers seamless, high-impact product implementations that elevate customer experience and optimize financial performance. Our innovative, end-to-end revenue management platform empowers healthcare financial teams with a comprehensive, technology-driven view across the revenue cycle.
As an Implementation Consultant, you’ll serve as a trusted technical advisor during product deployments—guiding customers through configuration, workflow optimization, system integration, and product activation. You’ll lead fast-paced, high-volume implementation projects with precision, ensuring every touchpoint reflects our commitment to excellence and client partnership.

What you will do
• Evaluate customer business processes and design high-impact solutions using FinThrive’s technology platform
• Configure, document, and deploy system specifications tailored to customer goals and workflows
• Translate technical and business requirements into functional design documents
• Collaborate with customer technical teams to enable seamless data integration and custom reporting
• Lead system and user acceptance testing to ensure solution readiness and accuracy
• Troubleshoot configuration or deployment issues, escalating as needed for timely resolution
• Serve as a subject matter expert on product functionality, configuration, and deployment best practices
• Champion a consistent, positive customer experience—balancing technical execution with empathetic relationship management
• Coordinate cross-functional delivery teams to ensure timely, high-quality implementations
• Manage multiple concurrent implementations with professionalism, transparency, and efficiency
• Set and manage customer expectations with clear communication and proactive planning
• Contribute to internal process enhancements that elevate delivery efficiency and customer success
• Oversee implementation documentation, customer data acquisition, and system readiness checkpoints
• Uphold a high standard of customer engagement through every phase of the implementation journey

What you will bring
• 3+ years of experience in the hospital revenue cycle, product implementation, or health IT
• Proven success managing client-facing technical projects in a high-volume delivery environment
• Excellent communication and stakeholder management skills
• Exceptional problem-solving, time management, and organizational capabilities
• Ability to adapt quickly, work independently, and thrive in a fast-paced, collaborative setting
• Bachelor’s degree required
• Willingness to travel up to 25%

What we would like to see
• Extensive experience implementing or supporting complex SaaS solutions within the healthcare space
• Proven background in hospital revenue cycle operations or healthcare consulting, with the ability to bridge strategy and execution
• Demonstrated success working with leading EMR/EHR platforms
• Strong analytical skills and comfort navigating enterprise-level system integrations in a client-facing consulting capacity


About FinThrive
FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive.

Award-winning Culture of Customer-centricity and Reliability
At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture.


Our Perks and Benefits
FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.

FinThrive’s Core Values and Expectations

• Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
• Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations


Physical Demands

The physical demands and work environment characteristics describe