Accounts Receivable & Credit Specialist

Company Description

At TRUEWERK, we believe craftsmanship is a mindset that should be applied to every endeavor. We value precision in the details, discipline in the process, and a commitment to excellence whether we’re building a house or a spreadsheet.

We believe the people whose skilled, physical work keeps our society running deserve gear that mirrors the tremendous value they create. We meticulously design, test, and refine every product to optimize performance and reflect the pride and professionalism of the people who rely on it.

We serve customers across the U.S. and Canada through TRUEWERK.com, Amazon, and a growing network of retail and enterprise partners. Backed by a dedicated Team of about 50 employees and a strong growth trajectory, we’re building a company—and a culture—grounded in performance, integrity, and continuous improvement.

Job Description

TRUEWERK is looking for an Accounts Receivable & Credit Specialist in Denver, Colorado to support day-to-day accounts receivable operations across both direct-to-consumer (DTC) and wholesale (B2B) channels. This role is responsible for accurate cash application, credit administration, and proactive collections, while periodically reviewing billing activity to ensure accuracy and completeness. The position plays an important role in supporting cash flow, managing credit risk, and helping ensure AR processes, controls, and reporting scale effectively with the company’s growth.

Our ideal candidate will demonstrate strong attention to detail and organization, communicate clearly and professionally with internal teams and external customers, and effectively manage competing priorities in a fast-paced environment. From daily cash application to credit reviews and proactive collections, you’ll keep the engine running and the numbers tight.

ROLE & RESPONSIBILITIES

Accounts Receivable Operations

• Process and reconcile daily AR activity across DTC and wholesale channels
• Review customer invoices, credits, and adjustments for accuracy
• Apply customer payments (ACH, wire, check, credit card) and resolve unapplied cash
• Monitor AR aging, identify past-due balances, and investigate discrepancies
• Resolve chargebacks, deductions, returns, allowances, and short pays common to apparel and wholesale customers
• Maintain accurate customer account records and supporting documentation
• Support month-end close activities, including AR reconciliations and reporting

Credit Administration

• Set up and maintain customer accounts, payment terms, and credit limits
• Review credit applications and supporting documentation for B2B customers
• Perform routine credit reviews using financial information and credit reports (e.g., D&B)
• Monitor customer credit exposure and compliance with approved limits
• Place and release credit holds in alignment with company policy and business needs
• Partner with Sales and Operations to balance growth objectives with credit risk management, partnering closely with the Accounting Manager

Collections

• Manage proactive collections for wholesale accounts and other non-DTC receivables
• Contact customers regarding overdue balances and follow up on payment commitments
• Track and document collection activity and dispute resolution status
• Collaborate cross-functionally to resolve issues impacting timely payment
• Escalate delinquent or high-risk accounts as appropriate

Reporting & Continuous Improvement

(Working closely with the Accounting Manager)

• Prepare AR aging, collections status, and credit exposure reports
• Identify trends related to deductions, disputes, and customer payment behavior
• Assist with process improvements to enhance efficiency, accuracy, and cash flow
• Support audit requests and internal controls related to AR, credit, and collections

Qualifications

Must have

• 2–5 years of experience in accounts receivable, credit, or collections
• Experience supporting both DTC (ecommerce) and B2B (retail/wholesale) customers
• Experience with Large ERP systems like NetSuite, Microsoft Dynamics, SAP, etc. (NetSuite preferred)
• Intermediate to Advanced Excel / Google Sheets skills
• Beginning to intermediate Shopify experience
• Working knowledge of AR aging, credit terms, and collections best practices

Preferred

• Experience in a hardgoods or softgoods industry such as apparel, footwear, outdoor, or consumer goods. Apparel experience is strongly preferred.
• Familiarity with wholesale deductions, chargebacks, and compliance programs
• Expos