Manager, Key Accounts

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: Phoenix, AZ

Division: DSV Road Transport US 
Job Posting Title: Manager, Key Accounts
Time Type: Full Time

 

 

Summary

The Operational Manager, Key Account is responsible for a large complex account and/ or a group of smaller accounts. They will have operational, relationship, and P&L accountability for their account(s). The Operational Manager, Key Account will manage or work with a team with the primary goal of meeting and exceeding customer expectations, providing superior customer service, and achieving service and savings goals.

 

Duties and Responsibilities

• Manages and aligns customer's expectations with deliverables defined in the project scope document(s).

• Analyze data, prepare reporting for key metrics, identify opportunities to streamline/improve efficiency, help lead and drive continuous improvements.

• Delivers (implements and manages) targeted project savings and develops appropriate tools to monitor performance in a defensible, accurate manor.

• Accepts complete accountability for account P&L, customer savings and satisfaction.

• Achieves sufficient customer satisfaction to justify favorable reference and contract renewal.

• Assists Implementation Manager in account or project launches.

• Recruits and trains necessary on-site management. logistics technicians and assistants.

• Identifies and quantifies potential supply chain improvements.

• Manages sometimes complex organizational issues involving customer's various functional areas and multiple plant locations.

• Manages carrier relationships and assist in the contracting process.

• Proactively develops QHSE processes in co-ordination with QHSE team internally and externally.

• Presentation of MBR's, QBR's (quarterly business reviews) to the customer.

• Ability and flexibility to travel as required.

• Performs other duties as assigned.

• Ability to travel 40%

 

Educational background / Work experience

• Bachelor's degree in business, logistics, or a related field

• Minimum of 3 years of experience in sales or account management in the transportation and logistics industry

• A minimum of 1 year of experience managing a multi-functional team

 

Supervisory Responsibilities

• Management and development of direct reports

• Share department account goals with the team

• Manage team expectations

 

Skills & Competencies

• General industry knowledge of common carrier contracts, freight payments, audit processes, and supply chain engineering

• Proven track record of account management in 3PL

• Ability to develop and manage remote teams

• Demonstrate leadership and employee development skills

• Superior analytical and problem solving skills

• Strong project management skills and ability to manage and motivate

• Ability to manage multiple projects simultaneously

 

 

Language skills

• Fluent in English (oral and written)

 

Computer Literacy

• Proficient in Microsoft Office and CRM software

• Familiarity with logistics-specific software (e.g. TMS, WMS)

 

 

 

At Will Employment

DSV Road Transport Inc employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

The Pay Range for this position is: $85.000,00 - $105.000,00   USD