Global Service Manager ServiceDesk Application Transition

Job Description Summary

Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines.

Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture for us, the Sandoz associates. This is an exciting time in our history, and by creating a new and ambitious path, it will provide a unique opportunity for us all, both professionally and personally. Join us as a Founder of our ‘new’ Sandoz!

Act as the primary point of contact for the business -specific business capability -for existing and new services to ensure that agreed services are being delivered to requirements and business user expectations and satisfaction levels are met.

 

Job Description

Major accountabilities:

• Monitor, measure, report and review performance of services; Ensure the overall user experience is taken into account when designing and deploying new solutions and services.
• Take accountability to ensure adherence with Security and Compliance policies and procedures

Key performance indicators:

• Stable, compliant and secure operations measured by Availability, Performance, Capacity Metrics -Responsiveness and Recovery Speed of critical incidents / issues in business -Learning Agility -Productivity gains and defect reduction through continuous improvement -Automation led Programmable Infrastructure and Platform Services

Minimum Requirements:
Work Experience:

• Ambiguity.
• Strong customer orientation.
• Relationship Management.
• Ability to work and lead (a cross-functional team) in a matrix.
• Market and customer intelligence.
• Experience working cross-functionally and trans-nationally.
• environment.

Skills:

• IT Governance.
• IT Infrastructures.
• IT Service Delivery.
• IT Service Management.

Languages :

• English.

You’ll receive:

Breakdown of benefits received in this role. Include flexible working, learning and development opportunities as well.

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, touched the lives of almost 500 million patients last year and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum and entrepreneurial spirit is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is encouraged! 

The future is ours to shape!

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Join our Sandoz Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here:  Sandoz Talentpool (novartis.com)

#Sandoz

 

Skills Desired

IT Governance, IT Infrastructures, IT Service Delivery, IT Service Management