IT Engineer I - Weekday Overnights

SimpliSafe, who we are: 

At SimpliSafe, we design, develop, manufacture, and sell our own line of wireless, connected home security systems: home sensors, cameras, and locks. Our technology and service platform secures the homes of millions of Americans without the hassles, long term contracts, or fees of traditional Home Security. 

Protecting our customers and their families is a tremendous responsibility, and supporting our growing internal user base is an integral part of that mission. We’re looking for an on-site Junior IT Engineer to join our team. In this opportunity you will have a chance to be part of the immense growth within SimpliSafe’s 24x7x365 Internal Monitoring Center (IMC) in Richmond, Virginia. 

In this role, you will: 

• Assist with all IT-related concerns in order to support the continued success of a rapid-growth office 
• Deliver utmost customer service while responding to and resolving technical issues for internal employees
• Triage, assess, remediate, and escalate tickets as needed
• Utilize excellent communication skills to partner with stakeholders, resolve technical issues, and collaborate with our IT and Network teams 
• Ability to work Weekday Overnight from Monday to Thursday from 12am to 10am

You should: 

• Have a customer first attitude 
• Have at least 2 years of IT experience 
• Take ownership and deliver minor projects 
• Be flexible and comfortable adapting to different technologies 
• Possess both self-direction to work autonomously and a humble, team-player mindset
• Have exceptional verbal and written communication skills 
• Be able to triage when working with tickets and re-prioritize on the fly when things come up 
• Possess an understanding of end user support and excel at customer engagement
• Utilize a collaborative, thoughtful, friendly approach to customer service: as an IT Engineer, you’re eager to help an end user in need, however difficult (or simple!) the problem might be. 
• Enjoy, and have enthusiasm for, continued learning and growth 
• Be willing to pitch in- whether it is snaking cables through walls, fixing keyboards, or challenging technical projects 

Specifically, our ideal candidate will have some experience (or knowledge of):

• Supporting Mac, Windows, and Chrome environments 
• Navigating G Suite and other SaaS administration 
• Working with 3rd-party vendors/services/carriers 

Benefits & Perks: 

• Health, dental and vision coverage - We cover roughly 80% of plans and offer excellent BCBS HMO/PPO Health plans 
• Unlimited paid time off - To give you the flexibility and work/life balance you seek
• 401k Matching - To help you prepare for the future

What Values You’ll Share:

• Customer Obsessed - Building deep empathy for customers and developing strong, long-term relationships with them.
• Aim High - Always challenging oneself and others to raise the bar.
• No Ego - “no job too small” attitude, and open, inclusive and humble style.
• One Team - highly collaborative approach to achieving success.
• Lift As We Climb - A track record of investing in developing others and helping others succeed.
• Lean & Nimble - working with agility and efficiency to experiment in an often-ambiguous environment.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Likewise, we are committed to full support of qualified individuals in hiring and employment. In keeping with this commitment, we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.