Lead Specialist, Global Ops SC

Job title – Sr Customer Experience Representative (71507)

Location – Barcelona, Spain

Job model – Hybrid

 

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated. 

 

Your key responsibilities

• Take the lead and ownership on planning and customer care activities for one of our Strategic Accounts
• Performs daily production schedules in line with the batch size and inventory policies
• Keeps service levels and inventory in alignment with the company’s targets
• Efficiently processes Order-to-Cash activities from order entry through order confirmation till delivery at customer site
• Acts as a single point of contact for all inquiries related to service and supply chain
• Builds customer intimacy by continuously capturing relevant information on customers’ business, organization, processes, and constraints
• Monitors relevant indicators that measure the level of service and propose related action plans for service improvements
• Builds an intimate relationship with dsm-firmenich commercial partners and stakeholders
• Proactively seeks innovative ways to enhance customer's satisfaction and improve dsm-firmenich operating efficiencies

 

We bring

• Work in a dynamic and highly rewarding multicultural environment
• Attractive compensation package
• Possibility to grow within the company
• Flexible work-time arrangements

 

You bring

• 3-5 years related experience with Planning and/or Customer Care
• Excellent planning, organizational and communication skills
• Strong negotiation and problem solving skills
• Detailed oriented and able to work both independently and within a team environment
• Excellent computer skills in MS office applications (Word, Excel, Access) and the ability to quickly learn new software/ERP packages, knowledge of SAP environment is a plus
• Familiar with working in an industrial (ideally in Flavors & Fragrances) environment
• Fluency in English
• Team player and network builder

 

The application process

Interested in this position? Please