Business Strategy Analyst Senior - Claims Omni Channel Analytics

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

Several new positions within the Claims Data and Analytics team to support the build out of omni channel analytics to better understand member and adjuster interactions across multiple channels. This work will be critical to the Claims 2030 strategy and our ability to identify deeper and rich insights to uncover operational efficiencies, process improvements, and service opportunities. Individuals selected will be responsible for building the Claims omni channel strategy, establishing business and technical requirements, and delivering initial multi-channel insights.

Utilizes quantitative and qualitative analysis to provide thought-leadership on evolving industry trends, market developments, USAA’s strategic direction, regulatory environment, and macroeconomic trends for the business unit. Provides insights and information-based context for key stakeholders in the business unit to effectively manage, influence, and impact line of business strategy.

What you’ll do:

• Collaborates with key stakeholders to identify key business assumptions and hypotheses around line of business strategy.

• Continuously refines hypotheses and identifies business questions to explore further.

• Facilitates the integration of the analytic strategy and business strategy.

• Develops the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience.

• Collaborates with key stakeholders to evaluate and uncover strategic insights related to Profit & Loss performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.

• Applies analytical rigor to define outcome measures, improve prioritization, increase agility in decisioning, improve ability to evaluate progress towards business outcomes, and to evaluate risks to strategic goals.

• Leverages advanced data-driven problem-solving techniques to manipulate and interpret business results.

• Translates findings into insights for strategy management and execution.

• Communicates the significance of strategic insights to senior leaders and other key stakeholders to drive business decisions.

• May provide mentorship and on-the-job training to team members.

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree in Business, Science, Finance, Economics or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 6 years of data and/or analytics or strategy consulting experience; OR a minimum of 4 years of data and/or analytics or strategy consulting experience and up to 2 years of progressive functional business relevant experience for a total of 6 years combined experience; OR Advanced Degree in Business, Science, Finance, Economics or related discipline and 4 years of experience in data and/or analytics or strategy consulting.

• Experience identifying business needs and managing strategic plans driven by qualitative/quantitative analysis and market insights.

• Demonstrated experience using data analytics to formulate data-driven insights and influence business decisions.

• Experience performing complex data analysis using various data analytics tools (i.e. Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics).

• Demonstrated experience in project management.

What sets you apart:

• At least