Client Delivery Manager (Senior Consultant / Consultant)

About Chain IQ

 

Chain IQ is an Independent Global Indirect Procurement company providing strategic, tactical, and operational procurement services. Headquartered in Baar, Switzerland Chain IQ operates from 6 main centers and 14 offices worldwide.

 

Our team of experts work to transform procurement within an organization utilizing our market knowledge and insights supported by innovative technology to drive procurement efficiencies. 

 

We apply the latest risk, sustainability, and social responsibility practices to strengthen procurement resilience. Chain IQ’s approach to ESG supports ethical operations, business standards and bio-diversity whilst minimizing environmental impact.

 

Join our Team

 

It is an exciting time at Chain IQ and our team in Hamburg is seeking a highly motivated Client Delivery Manager to stregthen our EMEA Client Engagement Team.

 

Chain IQ generate value far beyond cost reduction. We transform our client’s indirect procurement towards a world-class, resilient, ethical and digitalized end-to-end function. We promote a culture of collaboration and shared excellence while encouraging an open and honest exchange of ideas. We offer the potential for significant corporate growth and career development.

 

Our ambition is to strengthen the existing highly experienced team to provide the best in industry support to our growing client base.

 

Role Purpose

 

In this pivotal role supporting our EMEA team, you will serve as a Client Delivery Manager, working directly with key accounts. You will collaborate directly with Client Engagement Managers as well as with our operational and functional teams globally to ensure seamless service delivery, client success, and operational excellence. Successful candidates will combine strong project management skills, consulting or corporate experience in either procurement or finance, with exceptional communication abilities and a proactive, hands-on mentality.

 

You will support the development and execution of strategic plans, resolve complex issues with a hands-on approach, and champion continuous improvement using data-driven insights. Working closely with both internal teams and client stakeholders, you will ensure resources align with business priorities and profitability targets.

 

Responsibilities

 

We are currently seeking a Client Delivery Manager to join the EMEA Client Engagement team. We’re seeking top talent with a consulting mindset, operational expertise, and a passion for managing international client accounts.

 

Main responsibilities will include:

 

• Oversee and support client relationships — ensuring consistent delivery of value and operational excellence.
• Identify growth opportunities and contribute to client success initiatives.
• Co-manage relationships with client organizations and senior stakeholders.
• Set up and maintain governance structures to monitor performance and manage risk.
• Enforce data quality standards in reporting, flagging service quality issues.
• Prepare and present monthly reports and execute corrective actions.
• Flag and manage resourcing issues to ensure both quantity and quality needs are met.
• Participate in internal huddles to ensure seamless alignment between teams.

 

Requirements:

 

• 3+ years of experience in client delivery, project management, or consulting.
• Bachelor’s degree in Business, Finance, Management, or related field (MBA preferred).
• Experience with multinational organizations (B2B experience is a plus).
• Strong track record in stakeholder management and influencing senior leaders.
• Excellent analytical skills and ability to work with data for performance insights.
• Fluent in German and English.