Client Director

<p></p><p>Every member of the CPM team contributes to the overall growth of our business. People are at the core of CPMs business proposition so as a key member of the CPM Leadership team this role is expected to make a significant contribution to the culture within CPM, via demonstrable initiatives to drive best practice and continuous improvement. A winning attitude combined with a digital mindset is essential for success in this role. </p><p></p><p>The main focus of this role is to provide leadership of the client(s) team(s) to enable and drive performance that exceed client expectations by adding value beyond the agreed Key Performance Indicators (KPIs) and to build CPM’s business by developing the services provided to them in order to ensure growth for CPM and retention of client. Also, to deliver, as a minimum, planned budget spend and to deliver agreed profit levels to CPM. And finally, to be a leader within CPM, espousing our values while always driving, improving and growing both our business and our clients’ businesses.</p><p><strong>Requirements</strong></p><p><strong>The Primary Responsibilities for This Role Are:</strong></p><p></p><p></p><p><strong>1.  Client:</strong></p><p></p><ul><li>   Own the Client relationship end-to-end on behalf of CPM.</li></ul><ul> <li>Maintenance and development of client stakeholder relationships, including regular meetings to review performance of the operation, both financially and against agreed KPIs, SLA’s and contracts.</li> <li>To keep fully up to date on client businesses, objectives and marketplace, to enable business focused discussion and proposal of proactive operational solutions </li> <li>Understand the Client strategy and business to add value and execute brilliantly for their account.</li> <li> To understand and provide regular update on your client’s competitors and their strategy and initiatives.</li> <li>Prepare and conduct a formal monthly/ quarterly &amp; annual reviews with the client focussing on innovative developmental recommendations drawn from best practice examples in use elsewhere within CPM, the wider industry and internationally. </li> <li>To validate and interpret client reports and results, in order to provide value adding insights and recommendations to clients. </li> <li>To generate new ideas and ways of working internally, through sharing within / across CPM or through research.</li> <li> To consistently strive to reach highest standards of performance for customers. </li> <li>To demonstrate a growth mindset, embracing technology and data driven insights to optimum resource deployment to best meet our client’s needs.</li> </ul><p></p><p></p><p><strong>2.  Team: </strong></p><p></p><ul> <li>   To recruit, train, motivate and develop direct reports and to ensure the field operation is effectively managed by being fully briefed, trained and equipped to fulfil the set tasks. </li> <li> To performance manage the team - maintain and develop systems to measure achievement of objectives, including an appropriate level of field accompaniment and auditing. </li> <li>  To encourage an environment of coaching, learning and development within the team </li> <li>   To conduct / ensure annual and mid-year appraisals for the client service managers.</li> <li>   Identification of business development opportunities and preparation of and/or present profitable strategic proposals to add value to the client operation and extend the services provided. </li> <li>To build diversity and promote diverse thinking across all team members.</li> <li>  To embed a growth mindset and high-performance culture – embracing new technology and ways of working and manager the change associated.</li> </ul><p></p><p><strong>3. Financial</strong></p><ul> <li>  To monitor and manage budgets, ensuring costs, sales and profit targets are met. To prepare and negotiate of the operating budget for the following year </li> <li>  To complete face to face client budget reconciliation meetings within 4 weeks of period end </li> </ul><p></p><p><strong>4. CPM</strong></p><ul> <li> Ensure the correct functions within the business are fully briefed in time to be able to deliver the services required to fulfil the client’s objectives and maximise profitability to CPM. </li> <li>  Maintain a full understanding of CPM’s services, our competitors, and the marketplace, to enable our business focussed discussions and proposals to be proactive operational solutions. </li> <li>  Collaborate cross functionally and across clients to improve operations for all clients and for CPM</li> <li>  Continuously review client’s business to identify and secure additional revenue streams from existing clients</li> <li>   To be a member of the Senior leadership team – live our values and be a champion of data driven insights, new technology and diversity across our business.</li> </ul><p></p><p></p><p><strong>Desired Experience &amp; Competencies:</strong></p><p>  </p><ul> <li> Educated to Degree Level or