Client Service Specialist

Essential Job Functions

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
• Other duties as assigned

 

Physical Requirements

The physical demands described here are representative of those that must be

met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

• Job may require extended sitting or standing, use of standard office equipment.

 

OTHER SKILLS/ABILITIES

 

• Client Service skills
• Quality Focus
• Problem Solving
• Freight Forwarding Knowledge
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to Multitask

EDUCATION REQUIREMENTS

 

• High School Diploma or GED
• 0-2 years experience as assembly line lead

 

CERTIFICATIONS AND LICENCES

• ·Professional certification may be required in some areas

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires the final candidate to successfully pass a 5-year employment check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.