Supervisor, Operations 1st shift

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - Hazle Township, 100 Green Mountain Rd 

Division: Solutions 
Job Posting Title: Supervisor, Operations 1st shift 
Time Type: Full Time

 

POSITION SUMMARY 
The Operations Supervisor is responsible for supervising, labor management, and planning of inbound,  outbound, Product slotting and customer communication activities daily, including labor scheduling, 
space utilization, equipment and manpower. People management responsibilities include hiring and 
training, planning and assigning daily work, conducting performance appraisals, addressing performance 
issues and resolving problems. Under the direction of the Operations Manager or Distribution Center 
Manager, the Supervisor is responsible for supervising the receiving, warehousing and shipping of 
products in a manner consistent with company service and cost objectives.
As part of the DSV team, Associates are expected to meet company objectives in the areas of 
performance, safety, and quality. Associates are expected to comply with all corporate and site-specific 
policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES • Conducts staff meetings to review daily/weekly work activities, plan and assure continuous 
improvement.
• Effectively keeps senior management and client representatives informed of critical issues that 
affect the operations
• Ensures the development of systems and procedures for managing operations, equipment, and 
products in a safe and profitable manner in accordance with company policies, guidelines, and 
procedures. Manages operations to meet prescribed productivity and service goals. Complies 
with terms outlined in the site's operating agreement with the client.
• Implements and reports on-going cost savings measures. Provides ideas and suggestions for 
more efficient operations.
• Meets all client specified KPI’s and complies with Quality system requirements.
• Manages the operations to achieve prescribed objectives. Applies sound communication and 
motivational techniques, create programs to fairly and equitably supervise, counsel, and (where 
needed) discipline team members. Provides direction and support to Human Resources. Assists 
in creating programs for hiring, training, and professional development. Participates in 
performance evaluation system for recommending promotions, wage increases, and other HR 
activities.
• Has overall training and evaluation responsibilities of warehouse staff.
• Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions 
from customers. Assesses priorities based on time sensitivity and available resources. Assigns 
duties to appropriate warehouse staff.
• Reviews pending jobs or trends, plan for reorganization of warehouse space, and needed changes 
in levels of supplies, equipment, or staffing needs.
• Trains new staff in assigned duties, or delegate training responsibility to experienced team 
members. Assesses progress of trainees and adds additional duties as appropriate.
Supervisor, Operations
• Keeps informed of quantity and quality of jobs being performed throughout the day, providing 
guidance and advice as necessary.
• Assigns supervisory duties to experienced team members acting as leads for lower-level
warehouse staff. Keeps abreast of progress or problems.
• Keeps Manager advised of progress or problems requiring attention on a daily basis. Holds 
regular meetings with warehouse staff to assess the group’s overall status. Discusses ideas for 
improvement. Keeps staff informed of new developments.
• Assists in the physical operations as needed.
• Delivers results by leveraging the skills of the right people at the right time
• Maintains high degree of motivation in team members to retain focus of providing highest levels 
of customer satisfaction
• Provides ongoing growth and development opportunities for team members 
• Provides input and conducts annual performance reviews for team members
• Supports adherence to Standard Operating Procedures (SOPs).
• Supports and