Supervisor, Clinical Data Reporting

POSITION SUMMARY:  

The Supervisor, Clinical Data Reporting is responsible for developing reporting agents to meet, maintain, and exceed required standards in productivity, quality, and accuracy while promoting a positive teamwork environment.  Schedule is Sunday-Thursday or Tuesday-Saturday, 12pm-8pm or 3pm-11pm (in own time zone).  

PRIMARY RESPONSIBILITIES: 

• Undergo full training and fluency of Clinical Data Reporting roles and responsibilities.

• Perform random quality checks for all agents to maintain highest standards of accuracy and quality.

• Maintain a tracking mechanism to monitor and track reporting errors.

• Available real time for employees that are experiencing work and/or personal issues.  

• Provide appropriate coaching, counseling, direction, and resolution.

• Work in conjunction with Director and RAQA on CRI root cause issues and log all pertinent data for resolution.

• Create workflow documents including departmental standard operating procedure; track changes to reporting process and provide appropriate training.

• Create schedules to ensure adequate staff is available for the workload and approve time cards.

• Write and conduct yearly performance reviews where feedback and career plans are provided.

• Interview potential candidates and influences final hiring selection.

• Mentor and train new employees.

• Complete special projects and other duties that may be assigned to meet business needs.

• This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job.

• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

• Must maintain a current status on Natera training requirements.

QUALIFICATIONS: 

• Associate degree or equivalent.

• Minimum of 2 years of data entry/customer service experience required; plus a minimum of 6 months of experience in Clinical Data Reporting; and a minimum of 1 year or experience in a lead and/or supervisory role.

• Must be fluent in Clinical Data Reporting processes to assist as needed.

• Experience with LIMS preferred. Data collection and maintenance experience preferred.

 

KNOWLEDGE, SKILLS, AND ABILITIES:

• Intermediate knowledge in Microsoft office applications and typing with excellence in spelling and grammar.

• Knowledge of numeric, oral, and written language applications.

• Excellent attention to detail and organization skills.

• Adaptability to change and self-starter.

• Ability to deal with challenging circumstances.

• Results-oriented.

• Demonstrated ability to work creatively amidst competing priorities to meet goals/objective on time.

• Ability to deliver training, mentoring, and constructive feedback in professional manner.

• Ability to resolve negative personnel interactions.

• Willingness to learn new tasks and possess a positive, service-oriented attitude.

• Ability to maintain professionalism during highly escalated situations.

• Problem analysis and problem-solving skills preferred.

• Bilingual a plus.

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Remote USA$70—$75 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the l