Supervisor, Network Maintenance-Augusta GA

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for supervising and coordinating the daily activities of the Network Maintenance Technicians who perform tasks in the same function. Sets Responsible for supervising and coordinating the daily activities of the Network Maintenance Technicians who perform tasks in the same function. Sets priorities for the team, assigns tasks and checks work performance at regular intervals. Establishes and implements procedures, performance standards and best practices. Develops and trains staff. Resolves customer inquiries in an organized and timely fashion.

Job Description

Job Specifications:

• Location:  On-Site at Comcast 405 Top Golf Way, Augusta, GA AND in the field.
• Hours: 
  • 24/7 Needs of the Business.
  • On-Call Rotation
• Active Skills and Knowledge Needed for this position:
  • IP and Fiber Knowledge skills are utilized.
  • Knowledge and Experience doing cut connectors, spectrum analyzers, RF Meters
  • Microsoft Excel and Word
  • Excellent written and verbal communication.
  • Excellent attention to detail.

Core Responsibilities

• Selects and provides training and direction to Network Maintenance Technicians on all maintenance activities, accurate work methods, quality standards and equipment.
• Supervises the daily schedule and delegates responsibilities.
• Monitors work production and quality, ensuring that all repairs meet required specifications and that all safety and Company procedures are followed.
• Reviews FCC technical requirement and maintains records accordingly. Performs all FCC-related field testing; maintains network at or better than design specifications.
• Enforces performance standards and guidelines for Field Operations. Implements/monitors ongoing work safety programs in compliance with OSHA standards.
• Coordinates and participates in work performance reviews along with providing ongoing open communication with the team.
• Analyzes operations and performances to assure operational efficiencies through productivity, quality control, customer satisfaction and trouble calls on installs.
• Coordinates vehicle preventative and corrective maintenance.
• Resolves customer complaints in a timely and professional manner.
• Orders supplies and equipment and keeps accurate records.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime.
• Other duties and responsibilities as assigned.

 

What You Can Expect:

• An encouraging and casual yet professional work environment with chances to showcase your skills.
• A culture of innovation and continuous learning.
• Training, support, and mentoring to expand and evolve your expertise.
• For more information into our culture, check out: https://jobs.comcast.com/meet-comcast/our-culture

About Our Perks & Benefits:

• We are determined to build an environment where our employees feel valued, understand our business goals, and are motivated.
• Here is a look at some of the perks and benefits we make available to our employees:
• Medical & Dental start day 1.
• 401(k) Savings Plan.
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Xfinity Services - We offer all employees in serviceable areas discounted digital TV and internet.
• Free tickets to Universal theme parks!

Employees at all levels are encouraged to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them flawless digital options at every t