People and Culture Officer (P-2), TA, 4 months, #00138294, Staff Support Unit, DPC, UNICEF NYHQ

UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do for as long as we are needed. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for professional and personal development that will help them reinforce a sense of purpose while serving children and communities across the world. We welcome everyone who wants to belong and grow in a diverse and passionate culture, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, the right to a Champion

UNICEF is the leading humanitarian and development agency working globally for the rights of every child. Child rights begin with safe shelter, nutrition, protection from disaster and conflict and traverse the life cycle: pre-natal care for healthy births, clean water and sanitation, health care and education. UNICEF has spent nearly 70 years working to improve the lives of children and their families. Working with and for children through adolescence and into adulthood requires a global presence whose goal is to produce results and monitor their effects. UNICEF also lobbies and partners with leaders, thinkers and policy makers to help all children realize their rights— especially the most disadvantaged.

As part of the HQ Efficiency Initiative (HQEI) and related staff support strategy, the Staff Support Unit (SSU) was established by the Division of People and Culture (DPC) to serve as a central resource for staff during the HQ – NY and Geneva - transition. SSU’s mandate was expanded to include UNICEF’s Future Focus Initiative (FFI) which served to reposition the organization to meet the needs of the most vulnerable children in a rapidly changing world where humanitarian and development resources are increasingly limited and deliver on the bold ambitions of the new Strategic Plan. The SSU acts as a referral service and advisory unit to staff globally affected by these initiatives.

SSU will ensure that support and information is people-centered and consistent across divisions, working closely with different stakeholders, DPC section chiefs, divisions, and other networks. The unit will deliver a range of services and events in line with the Staff Support Strategy, including policy and career guidance and advice on mitigation procedures. Services will be delivered through internal resources and external providers as needed.

How can you make a difference?

Under the guidance of the P&C Manager (SSU), the People and Culture Officer (Project), will work as a strategic lead to ensure a seamless flow of information within the SSU Unit through effective coordination and communication. The People and Culture Officer (Project) will be supported by a project team to carry out the functions as a centralized resource for staff and will liaise with the Specialized Support Network (SSN) in the design and implementation of staff support frameworks during major organizational transitions and provide timely and consistent information to staff. 

You will be responsible for integrating multi-divisional workflows and providing expert-level advisory on complex case, organize regular meetings with different focal points to discuss concerns, identify specific requests, and collect lessons learned, and propose proactive mitigation strategies to the People and Culture Officer Manager and Senior Management on any concerns that may arise.

Summary of key functions/accountabilities:

• Monitor daily performance of the Unit and update the case management system regularly ensuring effective coordination with clients.
• Establish workflows, communication, and coordination mechanisms for seamless service to clients ensuring continuous optimization of the SSU operational framework.
• Through data analytics, produce regular reports identifying surge and trends as part of the service delivery of the Unit to inform the briefing to Chief HRBP and senior management.  Utilize advanced analytics to move from "reporting trends" to predictive forecasting.
• Through research of policies and analysis of data, and in close coordination with the SSN, serve as the primary technical lead for resolving high-sensitivity or non-standard staff support cases. Interpret complex HR policies gather