Global Operations Manager (m/f/d)

 

 

 

We are looking for a

Global Operations Manager (m/f/d)

(unlimited) Join our team at our location in Norway, Sweden, Denmark, Finland, Estonia, Germany, Austria, Ireland, Switzerland, Poland and Netherlands – flexible working conditions available

 

What will be your challenge in the role:

• You delight our most strategic international clients and their customers by delivering an excellent service
• You increase our efficiency by ensuring globally harmonized operations that continuously meet the agreed service level
• You identify, align and implement best-practice processes across our global operations
• You manage, measure and report on our operational performance and communicate the results to our clients
• You act as operational key point of contact for our clients
• You work with technical teams to understand basic system setups and ensure smooth data exchange between different systems

 

What you need to succeed in the role:

• You have several years of process management, operations and / or client management experience in an international environment
• You have a deep process knowledge and understanding as well as superb analytical skills
• You understand how data moves between different systems and how to manage this process
• You have experience working in a matrix organization and can navigate complex reporting and communication lines effectively as well as build strong relationships
• You have fluent German and English skills, both written and spoken