[Coupang] Program management (Retail)

<p><strong>About Coupang</strong></p> <p>We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.</p> <p>We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.</p> <p>Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.</p> <p> </p> <p><strong>Role overview</strong></p> <p>This role would be part of the Retail Organization and represent Customers to ensure we build a bar-raising Customer experience. This role will involve working with multiple stakeholders and driving impactful projects to improve customer experience. It will be a combination of Strategic initiatives to develop new business strategies, solve existing customer problems and eliminate defects within the processes. As a CE Excellence PM, you will work with different teams and functions to build the right process and mechanism to deliver the project.  In the key areas of Retail business, you will focus on building solutions around key pillars of Selection, Pricing and Convenience to build a world-class customer experience. Our mission is to create a world where people ask, “how did we ever live without Coupang?”.</p> <p> </p> <p>The right candidate will possess a strong product/Program management background and will have demonstrated experience leading small and medium products and projects. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. This means you are hands-on and not only able to develop and drive high-level strategic initiatives but can also roll up your sleeves, dig in and get the job done.</p> <p> </p> <p><strong>Key Responsibilities</strong></p> <ul> <li>Plan and coordinate projects with high impact within Retail that are not limited to a specific category.</li> <li>Ensure the right success metrics and test are carried out for the project success</li> <li>Define the overall scope of the project based on business requirements</li> <li>Establish project execution plan and manage project progress</li> <li>Provision of guides for solving various project risks and issues and proactive problem solving</li> <li>Find exciting features and improve processes by collaborating with various development, product, and sales teams.</li> <li>Achieve improvements systematically and utilize new opportunities without hesitation to drive business growth and enhance customer satisfaction.</li> </ul> <p> </p> <p><strong>What we are looking for</strong></p> <ul> <li>Bachelor’s degree in Computer Science, Engineering, Business, Management, Marketing and Information Services or related quantitative fields</li> <li>Minimum <strong>5+ years of product or program management and 10 Years of experience.</strong></li> <li>Strong understanding of the retail system, including Customer buying journey and behavior</li> <li>Ability to influence the organization with strong and verifiable analytical skills</li> <li>Ability to lead, influence, communicate and work across the organization</li> <li>Experience with the building process, tools, and systems</li> <li>Exposure to various methods of project management</li> </ul> <p> </p> <p><strong>Preferred</strong></p> <ul> <li>Experience in taking on challenges and acting decisively to innovate existing practices to maximize customer satisfaction, which is our top priority</li> <li>Interest in technologies and experience in driving an initiative to simplify tasks and bring about changes through systematization</li> <li>Strong communication skills/experiences that help preparing persuasive and clear documents and providing ideas in a passionate and convincing manner</li> <li>Experience in conducting an excellent negotiation with a high-level representative of a domestic/global company</li> <li>Ability to act rapidly and courageously without fear of failure</li> </ul> <p> </p> <p>Recruitment Process and Others</p> <p><strong>Recruitment Process</strong></p> <ul> <li><strong>Applica