[Coupang] Global eCommerce Business Manager

<p></p> <p></p> <p>첨부된‘<a href="https://coupang.service-now.com/sp?id=kb_article&amp;sys_kb_id=de15592ddb95509071c8f2d90c9619f7">사내공모지원서 양식</a>’을 작성하신 후 반드시 제출하여 주시기 바랍니다.</p> <p>Please complete the attached the <a href="https://coupang.service-now.com/sp?id=kb_article&amp;sys_kb_id=de15592ddb95509071c8f2d90c9619f7">Internal Transfer Request Form</a> and submit it.</p> <p>쿠팡 이메일 주소를 사용해서 지원해 주세요.</p> <p>Please make sure you are applying with your Coupang e-mail address.</p> <p></p> <p><strong>Company:<br/></strong>We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.<br/>We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.<br/>Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.</p> <p>We are looking for a strong candidate to lead in the building, scaling, and execution of the planning and operations to bring Korean selection to customers in Taiwan.. </p> <p><strong>What You Will Do</strong><strong> </strong></p> <ul> <li>Builds solutions to address and Wow our Customers. Customer experience includes 1) selection that is available to buy and instock, 2) On-site experience including customer communication, content quality, pricing/promotions</li> <li>Strong cross functional engagement and partnership with both internal teams in Korea and Taiwan and external partners.</li> <li>Defines, executes, and measures relevant metrics for business performance and operational execution.</li> <li>Develops and manages SOPs – example is to manage item onboarding and compliance standard operating procedures to ensure all processes are documented and up-to-date with current best practices and to ensure all items onboarded are compliant with relevant regulations</li> </ul> <p><strong>Basic Qualifications </strong></p> <ul> <li>Over 5-7 yrs of relevant work experience in cross-border business BM/PM role</li> <li>Experience with process improvement, process design, and implementation</li> <li>Experience with creating and implementing standard operating procedures</li> <li>Monitor and report upward on key performance indicators such as onboarding SLAs, operational efficiency saved, incremental sales via data integrity projects</li> <li>Ability to prioritize work in a complex, fast-paced environment with many asks and multiple stakeholders</li> <li>Able to balance strategy with strong operational skills - able to understand, deconstruct, streamline and optimize complex, large-scale business processes</li> <li>Technology affinity and track record of employing systems and processes to drive simplification and change</li> <li>High standards and a bias toward action</li> <li>Always ensures business goals and plans are in line with “Wowing the Customer.” Never sacrifices customer experience for short-term goal</li> <li>Is able to conceive new ideas and experimentations for consideration.</li> <li>Ability to speak and write in English &amp; Korean in a proficient and concise manner.</li> </ul> <p><strong>Preferred Qualifications </strong></p> <ul> <li>Chinese speaking is strongly preferred</li> <li>Previous experience in international or cross border eCommerce retail industry</li> <li>Bachelor's degree majored in business, finance, analytical or related majors. (mathematics, engineering, statistics, economics, marketing etc.)</li> <li>Experience with Tableau and SQL is a plus</li> <li>Advanced level of data analytics tools, such as Excel</li> </ul> <p><strong>Recruitment Process and Others</strong></p> <ul> <li><strong>Recruitment Process</strong>  </li> <li>Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer  </li> <li>The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  </li> <li>Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.  <br/> </li> <li><strong>Things t