Business Analyst

Job Description

Join the Advance Auto Parts Point of Sale & Store Systems team and start reimagining the future of technology in automotive aftermarket retail. As a Business Analyst at Advance Auto Parts, you will play a pivotal role in driving the vision, strategy, and execution of Point-of-Sale and Store Systems that enhance customer experience and deliver measurable business value. You will collaborate across teams to ensure solutions are customer-centric, data-informed, and aligned with strategic goals.

Primary Duties & Responsibilities

Strategic Leadership & Stakeholder Engagement

• Partner with business stakeholders to define product vision and strategy that aligns with company objectives.
• Champion the voice of the customer and advocate for user needs throughout the product lifecycle.
• Facilitate alignment between business and technology teams to ensure shared understanding and successful delivery.

Product Backlog Ownership

• Own and manage the product backlog, ensuring it is prioritized to deliver maximum value.
• Translate business needs into clear, actionable user stories and acceptance criteria.
• Continuously refine backlog items based on stakeholder feedback, customer insights, and evolving business priorities.

Customer Discovery & Research

• Lead discovery sessions and user research to uncover pain points, validate hypotheses, and inform product decisions.
• Analyze customer feedback and behavioral data to identify trends and opportunities for improvement.

Agile Execution & Team Collaboration

• Actively participate in Agile ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives.
• Collaborate closely with UX/UI designers, engineers, QA, and other cross-functional partners to deliver high-quality solutions.
• Support Scrum Master duties as needed to maintain team momentum and Agile discipline.

Product Validation & Performance Monitoring

• Partner with engineering and business teams to validate product features and ensure they meet expectations.
• Monitor product performance using KPIs and analytics to ensure alignment with business goals.
• Conduct usability testing to validate product hypotheses and inform design decisions.

Requirements & Change Management

• Ensure product requirements are complete, testable, and aligned with business value.
• Manage scope and requirement changes through structured change control processes.
• Participate in peer reviews to ensure quality and consistency across product artifacts.

Innovation & Continuous Improvement

• Conduct market and competitive analysis to identify opportunities for innovation.
• Use data-driven insights to optimize conversion, increase revenue, and improve customer experience.
• Continuously seek ways to improve product development processes and team collaboration.

Required Qualifications

• Education: Bachelor's degree in Business, Computer Science, Marketing, or a related field, or equivalent experience.
• Industry Experience: Experience in the aftermarket auto parts industry or broader retail domain is a plus.
• Professional Experience: Minimum of 3 years of experience as a Product Owner or Business Analyst, with direct involvement in point-of-sale (POS) systems or retail technology platforms.
• Agile Methodologies: Proven experience working in Agile/Scrum environments; certification such as Certified Scrum Product Owner (CSPO), SAFe PO/PM, or equivalent is preferred.
• Stakeholder Interaction: Strong stakeholder management skills with experience influencing cross-functional teams in large, matrixed organizations.
• Collaboration Skills: Excellent collaboration and presentation skills; proven ability to lead distributed teams and work effectively with offshore/nearshore partners.
• Organizational Skills: Detail-oriented with strong organizational, prioritization, and problem-solving skills; adept at managing competing priorities in a fast-paced environment.
• Communication Skills: Exceptional communication skills with the ability to translate complex business requirements into clear technical specifications and compelling product narratives.
• Technical Knowledge: Proficiency in analytics and visualization tools (Google Analytics 4, Quantum Metrics, PowerBI, Excel); product and project management platforms (JIRA, Confluence); design and collaboration tools (Figma, Lucidchart). Experience with POS systems is highly desirable.

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