Benefits Processing and Administrative Specialist

Department Overview:

The Veteran Services Center assists Veteran students making the transition from the military to university life.

Level Scope:

Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.

Essential Functions:

• Serve as the primary point of contact for students, veterans, dependents, campus partners, and external agencies regarding educational benefits processes, requirements, and timelines.
• Provide operational and administrative support to ensure efficient daily office functions, including reception coverage and backup financial processing during peak periods or staff absences.
• Process and maintain documentation for VA educational benefits in compliance with federal, state, and institutional guidelines.
• Review, organize, and submit certification materials; maintain accurate records in university and VA systems.
• Coordinate with campus offices (e.g., Registrar, Financial Aid, Student Financials, academic departments) to resolve processing and documentation matters.
• Research, analyze, and compile information to respond to inquiries, resolve routine issues, and prepare correspondence and reports.
• Exercise discretion in applying policies and procedures while handling confidential and sensitive information.
• Support compliance and reporting activities by monitoring records, tracking submissions, and assisting with required data compilation.
• Maintain organized electronic and physical filing systems to ensure audit readiness and accurate record retention.
• Assist with orientation sessions, outreach efforts, and general office programming.
• Provide lead support to student staff as needed and assist in ensuring assignments and timelines are met.
• Perform other duties as assigned

Knowledge, Skills, Abilities:

• Ability to compose official correspondence, reports, research papers and other complex documents; providing administrative support to an administrator, director or senior staff member; designing manual and automated record management systems.
• Some knowledge of supervisory practices; bookkeeping; financial software; state and local government organization structure, functions, and decision-making processes.

Minimum Qualifications:

• Good knowledge of: office support functions including word processing; filing; composing a variety of business documents; reception; and researching, compiling, and summarizing data for reports.
• Experience: in interpreting, applying and explaining complex information such as regulations, policies or services; independently solving problems/performing liaison activities in a work setting; coordinating activities requiring complex arrangements. 

Preferred Qualifications:

• Experience providing office or administrative support in a higher education or non-profit setting.
• Experience using Google Workspace platform and associated tools

Salary and Benefits: $22.71 hourly. Boise State University provides a best-in-class benefits package, including (but not limited to):

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents<