Human Services Assistant III

HSAIII-APS

Salary Range: $32,752-$52,093

Title Description- Human Services Specialist III

 Position Summary:
The Adult Services / Adult Protective Services (APS) Case Aide provides essential administrative and program support to social work staff serving vulnerable adults. This position plays a critical role in ensuring efficient office operations, timely documentation, and responsive client services. The ideal candidate is organized, professional, detail-oriented, and able to multitask in a fast-paced human services environment.

Key Responsibilities:

• Answer and direct incoming phone calls in a courteous and professional manner
• Determine the level of need or urgency of calls and appropriately route emergencies
• Take accurate messages and relay information promptly to appropriate staff
• Document contacts, case activities, and service information in agency systems
• Assist with preparation and tracking of yearly guardianship paperwork
• Maintain organized filing systems (electronic and paper records)
• Provide general clerical and administrative support to Adult Services staff
• Utilize Microsoft Office programs (Word, Excel, Outlook) for correspondence, reports, and tracking
• Transport clients to appointments or required services as needed
• Support caseworkers with scheduling, correspondence, and follow-up tasks
• Maintain confidentiality and professionalism at all times

Knowledge, Skills, and Abilities : Knowledge- Considerable knowledge of: principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and evaluation of customer satisfaction);   structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar;    and administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology.  Working knowledge of: human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; and eligibility requirements for the programs assigned; and available community resources. Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs. Skills- Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs. Abilities- Demonstrated ability to: communicate effectively with program participants; plan, organize, and prioritize own work schedule; establish and maintain working relationships with clients, professionals, co-workers, and the public sufficient to exchange ideas and coordinate activities; accept direction and follow established procedures; counsel others; organize, and post date, from records, reports and other sources using the appropriate format; exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals and employees; create forms, charts, and graphs; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and to draw and interpret bar graphs; make screening decisions based upon specific criteria’s; read and interpret documents such as safety rules, operating and maintenance instructions, manuals; and conduct effective interviews both face-to-face and by telephone. 

Qualifications:

• High school diploma
• Experience in administrative support, human services, or social services environment preferred

Preferred Qualifications:

• Proficiency in Microsoft Office Suite
• Strong organizational and multitasking skills
• Ability to assess urgency and respond appropriately in sensitive situations
• Excellent written and verbal communication skills
• Valid driver’s license and ability to transport clients
• Ability to work effectively with vulnerable populations

Special Requirements: 

 Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and must be able to meet agency insurance policy standards. and/or pre-employment drug screen.

The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to empl