Sr Desktop Services Manager

JOB PURPOSE

The Senior Desktop Services Manager will play a critical role in overseeing the comprehensive fleet management and maintenance of devices within the K12 educational and enterprise environment. This position will focus on the Windows, Apple, and Chrome MDM platforms, ensuring the seamless integration and functionality of mobile devices to support the educational mission. The Senior Manager will lead a team and will be responsible for establishing and maintaining the security, efficiency, and effectiveness of devices used within the K12 educational environment.

 

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

• Lead and manage a team of mobile device technicians, providing mentorship, performance management, and professional development opportunities to ensure a high-performing team.
• Oversee the deployment, configuration, and ongoing maintenance of Windows, Apple iOS and MacOS, and Chrome MDM platforms across the K12 educational environment, ensuring that all devices are properly managed and aligned with educational goals.
• Develop and implement strategies for ensuring the security and integrity of mobile devices, including the enforcement of device usage policies, compliance with industry standards, and the implementation of best practices for data protection.
• Develop strategies for device lifecycle management, including upgrades, replacements, and disposal.
• Maintain and track school fleet readiness for testing and progress monitoring assessments.
• Monitor and maintain an accurate inventory of mobile devices, utilizing robust asset tracking systems to ensure proper management and allocation of devices across multiple locations within the educational institution.
• Troubleshoot and resolve technical issues related to mobile devices, working closely with the IT team and external vendors to ensure timely and effective resolution of technical problems.
• Manage relationships with vendors and service providers, negotiating contracts, and overseeing service level agreements to ensure the delivery of high-quality services and support for mobile device management.
• Maintain accurate documentation, including device inventories, MDM configurations, support tickets, breakage rates and knowledge base articles, to facilitate knowledge sharing and reference.
• Perform other duties as delegated by manager/director.
• Follow federal and state laws, as well as company policies.

 

**MAY PERFORM OTHER DUTIES AS ASSIGNED**

 

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

 

SKILLS AND KNOWLEDGE

1. In-depth knowledge of Windows, Apple and Chrome MDM platforms and their associated tools and features, with hands-on experience in configuring, deploying, and troubleshooting these systems.
2. Strong understanding of mobile device security, including device enrollment, configuration, and compliance management, as well as experience in implementing and enforcing security policies and procedures.
3. Demonstrate strong experience with fleet management with complex needs.
4. Comprehensive knowledge of mobile device platforms, including Windows, MacOS, iOS, Android, and Windows, and the ability to effectively manage and troubleshoot issues across these platforms.
5. Proficiency in managing and troubleshooting a wide range of mobile devices commonly used in educational settings, including Laptops, iPads, Chromebooks, and other educational technology devices.
6. Experience with mobile device inventory management and asset tracking systems, ensuring accurate and up-to-date records of device allocation and usage.
7. Familiarity with educational technology trends and their impact on mobile device management within K12 environments, including knowledge of educational software and applications commonly used in the classroom.
8. Leadership and team management skills, including the ability to motivate and guide a team of technical professionals, fostering a positive and collaborative work enviro