Professional Services Specialist

<p><strong>About Foodics</strong> 🏢</p><p>Proudly “voted the best place to work” in 2021-2022, Foodics, one of the most promising SaaS companies in MENA, was founded in 2014 in KSA with headquarters in Riyadh and offices in the United Arab Emirates Jordan, Kuwait, Egypt, Pakistan, and the Netherlands.</p><p>FOODICS is the leading Restaurant-Tech company in MENA and a pioneer in the regional F&amp;B industry. Foodics is currently undergoing rapid expansion across MENA, Pakistan, Africa and Asia, servicing over 20,000 brands , and has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.</p><p>We provide a cloud-based point-of-sale SaaS ecosystem with tools that help F&amp;B, and retail businesses start, track and grow. Our customers use Foodics to accept payments, track inventory, monitor sales, process orders, digitize menus, manage employees, create analytics and smart reports, provide secure cloud storage and enable the integration of third-party apps.</p><p>We pride ourselves on recognizing and retaining talent while promoting creativity and efficiency. We are constantly looking for people to help shape and be a part of our bright future!</p><p><strong>Our Purpose</strong>:</p><p>To create a growth-accelerating platform that enables the restaurant ecosystem to achieve the most remarkable performance<br/></p><p><strong>Vision</strong></p><p>To be the most trusted one-stop-shop software &amp; financial platform for restaurants</p><p><strong>Mission</strong></p><p>To empower every person who contributes to the success of a restaurant business and provide finance to fuel its growth</p><p><strong>About the Role </strong></p><p>We are looking for a <strong>Professional Services Specialist </strong>in UAE. The ideal candidate will be empowering sellers with our POS platform through: <strong>Training</strong> on our Foodics products and <strong>Implementing</strong> and <strong>installing</strong> our devices.</p><p><strong>If you think you have what it takes to join a remarkable team, hop in and apply now!</strong></p><p><br/></p><p><strong>Responsibilities</strong></p><ul> <li>Responsible for the Implementation of the Hardware &amp; Foodics Software installation.</li> <li>Handle initial product know-how and training for our customers </li> <li> Scheduling the Installation appointments with the clients and ensuring that the site is ready for installation.</li> <li>Handle and deliver backend On-Site training requests for customers as well as On-Site Technical Visits whether normal or emergency cases</li> <li>Check and monitor the tasks and projects assigned and deliver the services based on the SLAs.</li> <li>Share the customer’s feedback with the Direct Manager on features and/or installation enhancements.</li> <li>A self-learning who will dedicate time to continuously building Foodics product knowledge, reviewing and testing updates as early as possible to be able to deliver the service based on the new features added.</li> <li>Attend to calls and site visits outside working hours and/or public holidays if needed</li> </ul><p><strong>Requirements</strong></p><ul> <li>Holder of Diploma or Bachelor's Degree in Networking, Computer Information System, Computer Science</li> <li>Working experience of at least 1-2 years preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies</li> <li>Excellent problem-solving skills</li> <li>Must have strong and excellent communication skills both written and oral</li> <li>Fluent in English and Arabic is a must</li> <li>Must have their own car - to be used for business requirements such as installation, site visits, training requests, etc.</li> <li>Willing to travel from time to time within or outside Amman, and /or different cities in Jordan</li> <li>Self-starter with the ability to work independently across functional groups and on multiple initiatives simultaneously</li> <li>Must be flexible to work in a fast-paced and evolving environment</li> </ul><p>#HighVolumeofCalls #UseofComputer #LongScreenTime #<em>UseOfHeadset #<em>MayRequireMobility #<em>FiledWork<br/></em></em></em><strong>Only shortlisted candidates will be contacted by Foodics Talent Acquisition team, personal data collected will be used for recruitment purposes only</strong>.</p><p><strong>Benefits</strong></p><p><strong>We believe you will love working at Foodics!</strong></p><ul> <li>We offer a people-focused culture that fosters inclusion, diversity, innovation, and a flexible work setup: remote, in-office, and hybrid models.</li> <li>We are a performance-based company that offers 30 calendar days of vacation, 30 days of work from anywhere, career advancement opportunities, and lucrative compensation, including bonuses and shares potential.</li> <li>We value learning and will help you with personal development, from constant exposure t