Sr. Professional Services Consultant

<p><strong>Making a job change is a big decision. Why consider Aptos?</strong></p> <p>You will join a team of remarkable colleagues who are committed and passionate about creating and delivering leading-edge solutions to the retail market. You will be part of an exciting growth journey where we will do everything possible to help you reach and exceed your career dreams. Our colleagues have access to industry-leading training and development opportunities, and the chance to work in a global, diverse culture with offices in 13 countries. You will be part of an inclusive culture that is grounded in our Company's purpose: to make a difference for <strong>every colleague, every client, every day.</strong></p> <p>With years of deep retail DNA, Aptos has been a market-leading platform that drives the world’s largest retailers’ product, promotion, commerce and merchandising decisions across online and brick-and-mortar operations. The opportunity at Aptos has never been greater, as we transition our solutions to cloud-native, microservices architecture. More than 135,000 retail locations impact nearly $2 trillion in annual revenue across fashion, grocery, drug, convenience, general merchandise, discount and sporting goods stores optimized with Aptos’ solutions. We hope you’ll be a part of taking innovative solutions to market with the leader in Unified Commerce.</p><p><strong>Job Title: Professional Services (PS) QA Manager</strong> </p> <p><strong>Company Overview </strong></p> <p>Aptos is a recognized global provider of technology solutions that help more than 1,000 retail brands deliver every shopper a personalized, empowered, and seamless experience — no matter when, where, or how they shop. Our success is built upon our long history of innovation and collaboration, and our future success will be fueled by passionate, professional colleagues who are driven to find new ways to put the latest technologies to work to solve the many challenges that retailers face. We’re always looking for candidates with a desire to innovate, grow and learn from each other as we work together to help the world’s leading retail brands succeed and thrive. </p> <p><strong>Position Overview: </strong>We are looking for an individual who is passionate about Quality Assurance (QA) and automation. The QA Manager will lead, mentor and participate in cross-functional, geographically distributed teams and will advocate for quality for those teams and ensure they are working efficiently. The role also includes management of a custom development team. The expectation is that the QA manager will work with the custom development team lead to ensure processes/protocols are being followed.</p> <p><strong>Role &amp; Responsibilities:</strong></p> <p>·       Develop and / or refine frameworks and processes designed to optimize all QA-related activities in the context of Professional Services, i.e., related to the implementation of Aptos products for our customers.</p> <p>·       End-to-end management of all aspects of the PS QA team, including, but not limited to:</p> <p>o   Long-term Capacity Planning</p> <p>o   Resource Allocation and Management</p> <p>o   Involvement in Presales cycles, to provide required inputs from a QA perspective.</p> <p>o   Operational management of QA execution to ensure that QA and Project objectives are met.</p> <p>o   Status reporting of appropriate metrics to report on the effectivity and productivity of the QA team.</p> <p>o   Ensuring continuous improvement practices are developed and built-into team working.</p> <p>o   All people management activities for the PS QA team members (Performance Management, Career Management, etc.)</p> <p>·       Developing maintaining and enhancing an appropriate Test Automation framework that will provide significant productivity benefits to execution.</p> <p> <strong>Qualifications: </strong></p> <p>·       Bachelor’s degree in engineering / Technology or equivalent work experience</p> <p>·       Proven work experience in building, managing and growing QA teams in the context of Professional Services</p> <p>·       Proven work experience in working directly with global customers across geographies (preferably North America, Europe)</p> <p>·       Proven success with both automated and manual testing tools and technologies.   Your test automation experiences include planning, assessments, script development and maintenance.</p> <p>·       Experience within the Retail space </p> <p>·       Ability to maintain a highly utilized professional services team. Look for opportunities to continuously engage the team. </p> <p>·       Ability to work with Resource Manager to properly staff the team. Includes the ability to manage last minute changes.</p> <p>·       Ability to work with the internal team, implementation consultants and customers to help build test plans and test bases from a clear set of requirements. </p> <p>·       Proactive </p> <p>·       Resource - ability to problem solve.</p