Bi-lingual Customer Care Rep - S1

Company Description

Citizens is pleased to offer this opportunity in the Jacksonville, FL area. At Citizens, we’re building a workforce of top achievers committed to our company’s mission and vision. Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance.
Citizens’ Mission is to provide property insurance protection in Florida to those who are, in good faith, unable to obtain coverage through the private market while also providing the utmost in customer service. Our Values are public service, integrity, respect, responsiveness and sound judgment. We strive to not only provide affordable insurance products and services but also to provide sound financial responsibility to the citizens of Florida.
At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us!

Job Description

Models’ ethical behavior and executes job responsibilities in accordance with Citizen’s core values, ethics, and information protection policies.

• Effectively respond via the telephone to concerns of both internal and external customers. Take ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed. Act as the caller’s advocate via the telephone to ensure the caller’s concerns are addressed.
• Process basic underwriting endorsements and/or policy changes within approved authority level and perform transactions according to latest corporate standards, manual rates, guidelines, and procedures.
• Review various supporting documents for compliance with departmental guidelines, which may include gathering and forwarding information to other areas for handling or consideration.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: 

• Proficient in MS Office: Word, Outlook & Excel
• Maintains a working knowledge of the Manual of Rates, Rules, and Procedures
• Effective written and verbal communication skills
• Ability to obtain, organize and present information.
• Ability to handle multiple tasks as assigned.
• Ability to interpret basic insurance coverage.
• Ability to interpret policies and procedures.

Qualifications

• 1 or more years of customer service experience.
• High School Diploma or Equivalent
• Associate degree OR 2 years relevant experience, OR a combination of college education and relevant experience equivalent to 2 years

PREFERRED QUALIFICATIONS:

• 220, 440, 520/620 License
• Fluent in Spanish  
• Knowledge of Property/Casualty insurance operations and common policy elements
• Insurance underwriting operations
• Five years of Call Center experience.

PHYSICAL RQUIREMENTS:

Frequent:

• Stationary position 
• Position self (to), move
• Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information.
• Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess 
• Position self (to), move 
• Move, Transport, Position, Put, Install, Remove

Occasion:

• Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position 
• Ascend/Descend, Work Atop, Traverse 
• Move, Transport, Position, Put, Install, Remove
• Exposed, Work around
• Move, Traverse
• Travel

Citizens is Proud to Be an Equal Opportunity Employer

Additional Information

We offer unlimited career potential, excellent training and development opportunities, and a structured Career Development program to explore future roles of interest while growing and developing in your existing role.
Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, Vacation and Sick Time, EAP, Tuition Reimbursement, Community Service and much more!
Retirement savings plan with a generous company match
Medical, dental and vision coverage
Company Paid employee basic life insurance and short-term disability
Generous paid time off: vacation, sick and holiday leave
Employee Assistance and Wellness Programs
Tuition reimbursement
Professional and leadership development opportunities
Company Paid Parking
Employee recognition programs
Relocation assistance (where applicable)
Community and volunteering opportunities
Casual dress
Citizens is proud to be an Equal Opportunity Employer.
Visa sponsorship is not available for this position.